Hi. I had a problem. My gaming tower had a power supply blow out. While I wasited about a week for the replacement I played on my low end laptop, and bought a few packs, Batuu and Courtyards. When my gaming computer was back I tried playing on it but noticed some worlds were missing. I went on and did a troubleshoot and my game installed some packs. Afterwards I tried loading Sims 4 and it now takes 15 to 20 minutes to load. I do not use mods of any kind.
@Teknohunter There are a few errors in your dxdiag definitely or probably related to your graphics driver, so start by installing the newest version from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/175537/en-us
Don't use GeForce Experience or any other driver updating utility for this; do it manually. Run the driver installer as an admin: right-click on the download and select "Run as administrator." Select a custom install and the "perform a clean install" option.
Given one of the errors in your dxdiag, this should be done regardless of whether the issue has anything to do with Sims 4. But if a new driver doesn't help, please move the entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop, let the game generate a new one when you launch it, and let me know how long it takes to load a new save.
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