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Anonymous's avatar
Anonymous
7 years ago
Approved

Sims - Get Famous pack purchased but no available to download

Welcome, I bought an addition to The Sims 4 Become a Star on November 2nd. Today, on the day of the premiere, I see that the "download" option appears, however when I do this I get the error: ...
pc
Anonymous's avatar
Anonymous
7 years ago
Approved
Netherlands
Phantomlover1717's avatar
Phantomlover1717
Legend
7 years ago

Ok, there seem to be some issues in other countries. Could you try starting Origin as administrator?

You can do so by right clicking Origin and choosing 'start as administrator'.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    I just did it. The download error still appears.
    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      7 years ago

      Could you try this:

      When a game won’t download

      If your games won’t download, try downloading them in safe mode.

      1. Launch the Origin client and log in to your account.
      2. Click on your EA ID below your avatar.
      3. Click on Application Settings, then click on Diagnostics.
      4. Under Troubleshooting, toggle Safe mode downloading to On.
      5. Restart Origin, then try downloading your game again.

      Link: https://help.ea.com/en-us/help/origin/origin/my-game-downloaded-through-origin-but-will-not-install/

      • Anonymous's avatar
        Anonymous
        7 years ago
        Approved
        I did it that 3h ago and now also, but not helping.

        I also check my the amount of free disk space at it's still 60GB so it's not about it.

        I think I need to send @ to EA.

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