Sims 4 - first Get Together and now everything's gone
I moved from an older computer to a new laptop over the course of 2-3 days. completing the transition this morning. I'd downloaded/installed the EA App yesterday and thought it had processed all my packs correctly.
This morning, I noticed that both Get Together and Spa Day were missing.
Later, I saw that only Get Together was missing.
Now, when I log into EA App, my Game Library is completely empty.
I checked my order history at EA.com and I have a receipt date 12/13/2015 for both Get Together and Spa Day.
I'm sure I'm accessing the right account, since all my other 52 packs were there earlier today.
I have no idea why my entire Game Library now shows as empty.
Please help me fix this. Thank you for reading.
- Which pack(s) won't install: Get Together & Digital Deluxe Upgrade (missing from Program Files folder, too)
- Where you bought the pack(s): Origin app
- Sims 4 launcher: From the EA App
After turning off the laptop and taking a nap, my Game Library is now available again.
The Get Together pack, however, still can only be purchased, not downloaded.
Solutions already attempted
*Uninstalled/reinstalled EA App
*Restart App
*App Recovery
*Repair Game (multiple times)
*Uninstall/reinstall The Sims 4 from EA App (on 5 May).
I am reporting back to let you know that my problem with purchased packs missing from my EA App's Game Library has finally been resolved.
Yesterday morning, I was able to request a LiveChat session and the EA Game Advisor (named Rohit) very quickly and efficiently restored my missing Get Together and Digital Deluxe Upgrade packs.
Restoring the Digital Deluxe Upgrade pack caused the Spa Day pack to go missing, but Rohit persevered and restored the Spa Day pack, too.
After a month of not being able to play Sims 4 due to the missing packs, I'm very grateful to the wonderful Rohit for his assistance.
