done that too still not working ☹️
@lonely-lost-punk Please run searches for the folders of the kits you've purchased that don't show up. Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing kits in the search field in the upper-right corner. This is the full list of DLC, including folder names:
https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/
For example, if you're looking for Seasons, you'd search for EP05 . Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here. Then repeat for one or two more packs.
can only attach 3 at once so ill add the other in another reply
@lonely-lost-punk The kits are all installed into the correct location, which makes this a bit baffling. Please make sure the purchases have gone through. Go to ea.com, sign in, open your account settings, then Order History, and let me know whether the purchases show as completed, pending, or failed. If you didn't buy the packs directly from EA, please let me know where you got them as well.
I tried but I'm unable to get into my order history as i keep trying to access it I get sent a verification code however I never actually get sent the email with the code not in my normal inbox or my spam and I can't change the email it gets sent to s I need a verofocation code for that too. The money has gone out of my bank as said by my online banking so I would assume its gone through.
final screen shot
