Sims 4 - Origin button unclickable!!?

Question

Hey please help?!My play button in Origin is grey/faded and unclickable.I cannot launch my sims 4 game. Also when I try to sign out a pop up says that I cannot sign out because sims 4 is running.&nbsp;It though is not running anywhere that can be seen, I've checked taskmanager multiple times.I proceeded to clear the origin cache. Not sure if I did it correct though. Did not work.&nbsp; Then I manually uninstalled origin, used ccleaner ( registry/scan for issues/fix all issues). Then I reinstalled Origin and still the same problem persisted.I've also tried launching the sims 4 and origin as administrator.What can I do. I used it last night and it worked perfectly. I have 2 gig of mods and cc installed but none have given me problems to date. I was playing my game last night and today after a computer update it doesn't show the play button and says the sims 4 is allready running?Please helpA Sad Simmer

lorainesymingto · Answer

@LoraineSymington I closed everything and restarted my computer and then closed origin in taskmanager again. Then the play button reappeared. But if I did not close it in task manager before that after restartinge the play button did not appear. Hope not it persists to be like that.

puzzlezaddict · Answer

@LoraineSymington&nbsp; Have you set exceptions for the game and Origin in your antivirus software?&nbsp; Specifically, you'd need exceptions for Origin.exe, TS4_x64.exe, and TS4.exe.&nbsp; ESET doesn't always play nice with Origin, but it's usually manageable.

If you have more problems, you can try the other steps listed in this article:

https://sims4.crinrict.com/eng/2015/08/game-already-running/

lorainesymingto · Answer

@LoraineSymington I have ESET antiviral program that could also be the culprit but so far nothing has made any progress.

lorainesymingto · Answer

@LoraineSymington I realised that every time another error comes up saying (ed35e0ea:29f00e76:00000000:18a1dd51) the sims 4 was running in the taskmanager. So I kept on going at it and eventually I could see the option to repair my game after 3 hours of trying to figure this out.

I had to go to my ESET antivirus program and disable it temporarily for the option to repair to appear.
Somehow I think my ESET blocked my sims game from properly starting.
I went ahead and repair game.
Then I clicked on update to make sure it was updated ( it was) .
Then clicked on the finally orange play button.
But nothing happened and the button faded again.

lorainesymingto · Answer

I changed my sims 4 folder name to sims 4 back up, then it regenerated a new sims 4 folder. It has a video on youtube 🤓

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Sims 4 - Origin button unclickable!!?

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