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Mo0nFa1ry's avatar
Mo0nFa1ry
11 months ago
Solved

Sims 4 - stuck on loading screen

Hey guys, I'll be straight up. I open my game with no trouble at all, but as soon as I click on "resume" or even try to load another save file, it gets stuck on loading screen.. I've waited one hour...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    11 months ago

    @Mo0nFa1ry  Does a new save load with your Mods folder removed?  Please test if you haven't already and let me know.

    If that doesn't or didn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
11 months ago

@Mo0nFa1ry  Does a new save load with your Mods folder removed?  Please test if you haven't already and let me know.

If that doesn't or didn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Mo0nFa1ry's avatar
    Mo0nFa1ry
    11 months ago

    It helped, thank you so much!!

  • Vicandjoeplays's avatar
    Vicandjoeplays
    9 months ago

    i had the same issue and I put my sims 4 folder in my desktop and it worked. but my mods arent showing up in he game even though i still have my mods folder in my sims 4 game. the only way my mods show up if if my sims 4 folder is in electronic arts. can i put my sims 4 folder back in electronic arts or will my game have the same issue again if i do that? by the wy, my issue was that everytime i went to resume my game, it would just show me an infinite loading screen. 

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