Forum Discussion
6 years ago
(it's in french)
puzzlezaddict
6 years agoHero+
@Ibtissims Please save all the information in the dxdiag as a .txt file—click on "Enregistrer toutes les informations" and save the file to your desktop. Then you can attach it to a reply here. There's a lot more information in a dxdiag than what's on the page in your screenshot. And it's fine that it's in French; the relevant information is easy enough to find in any language.
Please also remove your Sims 4 game folder from Documents\Electronic Arts. (You can just move it to your desktop.) Try to launch the game, and let me know whether it works. Your saves won't show up, but that's fine, since they'll still be in the folder you moved, and you can always put them back later.
- 6 years ago@puzzlezaddict I have to attach the contents of the dxdiag document?
- puzzlezaddict6 years agoHero+
@Ibtissims Yes, please do.
- 6 years ago@puzzlezaddict can you just send me your mail adress because there are too much pictures to send
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.52,429 PostsLatest Activity: 9 days ago
Community Highlights
Recent Discussions
- 2 hours ago
- 4 hours ago