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Ibtissims's avatar
Ibtissims
6 years ago

Sims 4 : Black Screen at startup but still music and the mouse

Hi, I decided to ask for help here because I feel like I'm the only one with this problem. This is the first tim I start the game and I just see a black screen but I ear the music and the mouse cha...
pc
Ibtissims's avatar
Ibtissims
6 years ago

I found this in the game's file (the file is unsupported so I took a screenshot)

kreatora's avatar
kreatora
Hero (Retired)
6 years ago

@Ibtissims

At the moment, only one - your Intel card - your computer uses. And it is a weak card.  If you ever had a Radeon card then it stopped working. Your computer should have 6GB RAM instead of 4 GB and AMD Athlon processor with Radeon Mobility 5600 graphics. But it hasn't. Did you give it in for repair? If not - you should give it to be repaired in the service.

These are data from your computer
Intel Driver Date/Size: 26/11/2012
So you can see that these drivers are not the latest.

For now:

Try launch the game in windowed mode, if you will able to open the game lower the graphics settings in the game option 

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