Sims 4 : Black Screen at startup but still music and the mouse

@Ibtissims

Theoretically, you have two graphics card Intel (R) HD Graphics and AMD Mobility Radeon HD 5000, but it looks like your computer uses only an Intel card.
In your game folder, there is a text document called Config. It says which card your game uses. Could you post it here?
The Intel(R) graphics controllers do no use dedicated memory on their own, they use shared memory that is taken from the RAM memory installed on your computer and you definitely have too little RAM memory for the game and for the card.
But even if this memory was supposed to be just for the game, you don't have enough of it. Fortunately, RAM cubes are not expensive and are likely to be added to your computer. You currently have less than 4 GB RAM memory - you need twice as much.
It is quite a different thing that the drivers for both your cards are very old. You need to download and install drivers for the Intel card
https://downloadcenter.intel.com/
and for Radeon card
https://www.amd.com/en/support
There are also problems with your Windows system but today it is enough if you check if your Windows is up to date and install new card drivers. We'll see if it helps.
https://support.microsoft.com/help/4027667/windows-10-update

I don't understand I checked the graphics cards and they are all up to date, what I forgot to specify is that I played a long time at the sims on the same computer then I lost the game so I bought a new one and now it doesn't work anymore