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david-the-champ's avatar
david-the-champ
3 years ago

Sims 4 Add on has not downloaded properly (DiP STAGED) after I redeemed a code

I redeemed an add on code for the Sims for Get to Work but the add on has not appeared in my EA downloads and when I access the download's file location on my PC it says 'Dip STAGED' next to the file...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@david-the-champ 

Do you mean external browser as in a third-party website like Amazon, or the EA store website? 

david-the-champ's avatar
david-the-champ
3 years ago

Third party, the EA store was not working at time of purchase

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @david-the-champ 

    If it was purchased from a third-party retailer, even if the code looked like it was successfully redeemed, you'll need to get in contact with that specific retailer for a replacement code or refund on this purchase. 

    Please also read over the post here for more information on where to purchase packs from. 

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