Forum Discussion

Divinephyton1's avatar
Divinephyton1
5 years ago
Solved

"Sims 4 already running" new variant to known problem?

Hi This might be a new addition to a well known 'sims 4 is already running error'. I've recently purchased and run The Sims 4 without problem for over 9 hours via Steam on my Windows PC. Today h...
pc
Divinephyton1's avatar
Divinephyton1
5 years ago

Thanks for the link! I've tried them up to "Creating a new windows admin profile", which worked for running the game!

Does that get me any closer to finding the solution for my main admin profile, or could it be any number of reasons, and should I continue to workaround like this?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Divinephyton1  When the game works in a new account but not the old one, there are a few common causes:

    • Corrupt user data:  Something in your Sims 4 user folder (in Documents/Electronic Arts) is preventing the game from running.  The simple test is to put that folder on your desktop and see whether the game works.  If it does, the issue is one or more files in the old folder.
    • Syncing with OneDrive or similar:  This usually causes different errors, but it's still worth checking.  You can disable OneDrive or just stop the automatic syncing.
    • Borked permissions:  This one is harder to troubleshoot, since there are plenty of variables.  If you're comfortable with the takeown /F command, you can try using it on the Documents directory in your old user account.  Or you can poke around the security settings looking for anomalies.  If not, let me know, and I'll write up something after I've had time to sleep.

Recent Discussions