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The3dTeam's avatar
The3dTeam
Seasoned Newcomer
12 hours ago

Not sure what kind of issue this is...

Hi! I'm not sure where to post this question.

I cleaned up my mods and cc's after the update and reintroduced them all, on by one, back into my game. My game was running fine for the past ten days or so.

My game was running fine yesterday. This morning, I turned my game on and a notification popped up saying "Turn Off Auto-scaling with OS Setting?". The two options to select are "Keep Current Settings" or "Turn Off Auto-Scaling (Recommended)". Now when I select "Keep Current Settings" the game wont load fully. It starts to load, and then it stops just before getting to the main menu. If I choose "Turn Off Auto-Scaling" I get a notification stating "Unrecognized Video Card". Can anyone help me figure this out?

The game loads to the point of where I can see the green Sims emblem, with the info below that. Then the green emblem disappears, and only the info stays. Then the screen doesn't load past that.

custom content (cc)
ea app
expansion packs
game packs
kits
launching
mods
steam
stuff packs
updates

2 Replies

  • Keter_Lynns's avatar
    Keter_Lynns
    Rising Newcomer
    12 hours ago

    Not sure about that issue itself since I've never had it, but when I've had that pop-up I know you can just ignore it by clicking outside of the box and it'll just get rid of it. Maybe try that and see if that helps? If not, maybe repairing could work. Best of luck!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    The3dTeam​  Please open Documents > Electronic Arts > The Sims 4 and delete Options.ini.  You'll get the first error again, but that doesn't matter and wouldn't stop the game from working by itself.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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