Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Sims 4 Appcrash

Whenever I play the game for a few minutes or so or try saving I get this:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    TS4.exe
  Application Version:    1.9.80.1020
  Application Timestamp:    558e0bd0
  Fault Module Name:    TS4.exe
  Fault Module Version:    1.9.80.1020
  Fault Module Timestamp:    558e0bd0
  Exception Code:    80000003
  Exception Offset:    0006dc72
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    4d1c
  Additional Information 2:    4d1c6062a03e88868c0a265ff073e717
  Additional Information 3:    e148
  Additional Information 4:    e14831b38eeb3d7c9b40a35d434f17eb

I have tried to use it in a clean boot but origin went offline and kept saying the I could not access sims on this computer and to try later once I entered my info

please help! :{

6 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Tried to repair the game, still is not working, same problem persists.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Spoiler

    ------------------
    System Information
    ------------------
    Time of this report: 7/12/2015, 10:19:09
           Machine name: OFFICE-PC
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
               Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
           System Model: IdeaCentre K330B
                   BIOS: LENOVO BIOS Rev: 1.0
              Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8040MB RAM
              Page File: 2913MB used, 13165MB available
            Windows Dir: C:\windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.

    Display Devices
    ---------------
              Card name: Intel(R) HD Graphics Family
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics Family
               DAC type: Internal
             Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_361617AA&REV_09
         Display Memory: 1760 MB
       Dedicated Memory: 128 MB
          Shared Memory: 1632 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: E2750
             Monitor Id: GSM57DA
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: HD15
            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2246 (English)
         Driver Version: 8.15.10.2246
            DDI Version: 10.1
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 11/11/2010 21:53:14, 7427584 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B78E66-4242-11CF-DC7C-1C16A9C2C535}
              Vendor ID: 0x8086
              Device ID: 0x0102
              SubSys ID: 0x361617AA
            Revision ID: 0x0009
     Driver Strong Name: oem8.inf:Intel.Mfg.NTamd64:iSNBD0:8.15.10.2246😛ci\ven_8086&dev_0102
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    Sound Devices
    -------------
                Description: Speakers (Realtek High Definition Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_17AA3616&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: RTKVHD64.sys
             Driver Version: 6.00.0001.6230 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 10/26/2010 06:51:26, 2530152 bytes
                Other Files:
            Driver Provider: Realtek Semiconductor Corp.
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 269.5 GB
    Total Space: 928.1 GB
    File System: NTFS
          Model: Hitachi HDS721010CLA332 ATA Device

          Drive: Q:
          Model: n/a

          Drive: D:
          Model: TSSTcorp DVD-RW SH-216AB ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    System Devices
    --------------
         Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_361617AA&REV_05\3&11583659&0&E8
       Driver: n/a

         Name: Intel(R) HD Graphics Family
    Device ID: PCI\VEN_8086&DEV_0102&SUBSYS_361617AA&REV_09\3&11583659&0&10
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_361617AA&REV_05\3&11583659&0&FB
       Driver: n/a

         Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0100
    Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_361617AA&REV_09\3&11583659&0&00
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_361617AA&REV_05\3&11583659&0&D8
       Driver: n/a

         Name: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
    Device ID: PCI\VEN_10EC&DEV_8176&SUBSYS_817610EC&REV_01\019181FEFF4CE00000
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
    Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_361617AA&REV_B5\3&11583659&0&E4
       Driver: n/a

         Name: Renesas Electronics USB 3.0 Host Controller
    Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_300017AA&REV_03\FFFFFFFFFFFFFFFF00
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
    Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_361617AA&REV_B5\3&11583659&0&E2
       Driver: n/a

         Name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C
    Device ID: PCI\VEN_8086&DEV_1C5C&SUBSYS_361617AA&REV_05\3&11583659&0&F8
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_361617AA&REV_B5\3&11583659&0&E0
       Driver: n/a

         Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_361617AA&REV_04\3&11583659&0&B0
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
    Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_361617AA&REV_05\3&11583659&0&FA
       Driver: n/a

         Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_361617AA&REV_05\3&11583659&0&D0
       Driver: n/a

         Name: Intel(R) 82579V Gigabit Network Connection
    Device ID: PCI\VEN_8086&DEV_1503&SUBSYS_361617AA&REV_05\3&11583659&0&C8
       Driver: n/a

    There you go :P (That was everything asked for in the link post)

  • Anonymous's avatar
    Anonymous
    11 years ago

    Installed the new one, the problem still persists.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.53,058 PostsLatest Activity: 2 hours ago