Turned off cpu cores, 4 out of 12 cores on. Works like a dream again.
@LittleGraveRaven Please check for any new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors in the last two days that mention Origin or Sims 4, or any that happened at the same time as a crash, click "View technical details," then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
If you don't see any related errors, that's useful information too.
Thank you for helping with this, I really appreciate it. I have one crash from 8/21 at 6:18:
Source
The Sims™ 4
Summary
Stopped working
Date
8/21/2021 6:18 PM
Status
Report sent
Description
Faulting Application Path: D:\Origin\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.77.146.1030
Application Timestamp: 60f8d0cc
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.521
Fault Module Timestamp: 60f8d0ae
Exception Code: c0000005
Exception Offset: 00000000005cee1d
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a99a
Additional Information 2: a99a69225cee25add0d560383ebf78f4
Additional Information 3: a472
Additional Information 4: a4728f0f56d56b114bb30a62bb592172
Extra information about the problem
Bucket ID: 61bf789f26ae1b1f21dc316d0dec3db3 (1286957937975901619)
And if it helps, another from the 19th at around 10:
Source
The Sims™ 4
Summary
Stopped working
Date
8/19/2021 10:33 PM
Status
Report sent
Description
Faulting Application Path: D:\Origin\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.77.146.1030
Application Timestamp: 60f8d0cc
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.521
Fault Module Timestamp: 60f8d0ae
Exception Code: c0000005
Exception Offset: 00000000005d81ff
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 46a5
Additional Information 2: 46a5960a26490371c2a6c922190e9fd0
Additional Information 3: 36c6
Additional Information 4: 36c665844409ef7823038a62618ae0ca
Extra information about the problem
Bucket ID: 19c2102d6888ccbe84ec2cc6fac4fe90 (1507629208384634512)
@LittleGraveRaven Please do a clean uninstall of the graphics driver, and instead of reinstalling the newest optional driver from AMD, use the recommended (WHQL) one dated June 29:
Instructions for a clean uninstall and reinstall are here:
When you test, please use another clean Sims 4 folder, just to be thorough.
I uninstalled Sims, did the clean uninstall and reinstall and it still does the crashes :/. I did it twice to be sure, deleting the files and the second time deleting the game all together and nothing.
I don't understand why it isn't cooperating, I'm really worried at this point.
@LittleGraveRaven Please try playing in a new admin Windows account. The username should contain only letters and numbers, no special characters, accents, etc. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to sign into Origin and shouldn't need to redownload anything.
If you get another crash, please post another dxdiag and any Reliability Monitor entries from the time of the crash. The errors might be the same as before, but it's better to check. And please let me know if the Reliability Monitor doesn't have any relevant errors: that's useful info as well.
Community Manager
