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Anonymous's avatar
Anonymous
11 years ago

Sims 4 black screen when selecting anything in build/buy

Everytime I select anything in build/buy the screen goes black. If I tab to the desktop and then back the screen will be back but anytime I click anything including options or switching to live mode ...
pc
EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
11 years ago

Update 2: Anyone able to help, we would greatly appreciate if you could post your DxDiag.

We posted a guide on how to retrieve your DxDiag here: http://help.ea.com/en/article/how-to-gather-dxdiag-information/

You can either upload the file to a hosting service (such as www.pastebin.com) and pass on a link to the URL here, or paste the content of the file itself into this thread here. If you see an error message stating that you your post exceeds the character limit, just break it up into two or three posts.

Thank you very much in advance,

Nils

Anonymous's avatar
Anonymous
11 years ago
Spoiler
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Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 791.7 GB
Total Space: 929.4 GB
File System: NTFS
      Model: WDC WD10JPVX-60JC3T0

      Drive: D:
 Free Space: 2.3 GB
Total Space: 23.7 GB
File System: NTFS
      Model: WDC WD10JPVX-60JC3T0

      Drive: E:
 Free Space: 859.7 GB
Total Space: 953.9 GB
File System: NTFS
      Model: WDC WD10JPVX-60JC3T0

      Drive: F:
      Model: hp CDDVDW SU-208FB
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 18:46:35, 164352 bytes

--------------
System Devices
--------------
     Name: Intel(R) 8 Series Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_8C03&SUBSYS_1966103C&REV_05\3&11583659&2&FA
   Driver: C:\Windows\system32\DRIVERS\iaStorA.sys, 12.08.0002.1000 (English), 8/30/2013 21:18:02, 644968 bytes

     Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_1966103C&REV_05\3&11583659&2&A0
   Driver: C:\Windows\system32\DRIVERS\UCX01000.SYS, 6.03.9600.17031 (English), 2/23/2014 01:49:49, 189784 bytes
   Driver: C:\Windows\system32\DRIVERS\USBXHCI.SYS, 6.03.9600.17031 (English), 2/23/2014 01:49:51, 325464 bytes

     Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5227&SUBSYS_1966103C&REV_01\4&14F4C819&0&00E3
   Driver: C:\Windows\system32\DRIVERS\RtsPer.sys, 6.02.9200.21239 (English), 8/22/2013 09:25:40, 429272 bytes
   Driver: C:\Windows\SysWOW64\RtsPerIcon.dll, 1.10.0000.0000 (English), 4/26/2013 12:12:12, 9889352 bytes

     Name: NVIDIA GeForce GT 740M         
Device ID: PCI\VEN_10DE&DEV_1292&SUBSYS_219C103C&REV_A1\4&1D5396EB&0&0008
   Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 438984 bytes
   Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 9/14/2014 09:48:03, 1199668 bytes
   Driver: C:\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_a940acf8892a18f1\NvCplSetupInt.exe, 1.00.0001.0000 (English), 9/14/2014 09:48:03, 85089272 bytes
   Driver: C:\Program Files\NVIDIA Corporation\license.txt, 7/3/2014 06:48:32, 21904 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5204.20580 (English), 9/14/2014 09:48:03, 842560 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.4411 (English), 9/14/2014 09:48:03, 227472 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 9/14/2014 09:48:03, 56689 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 338760 bytes
   Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 647312 bytes
   Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 9/14/2014 09:48:03, 60560 bytes
   Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.00.0000.0000 (English), 9/14/2014 09:48:03, 73872 bytes
   Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 13157696 bytes
   Driver: C:\Windows\system32\NvFBC64.dll, 6.14.0013.4411 (English), 9/14/2014 09:48:03, 925896 bytes
   Driver: C:\Windows\system32\NvIFR64.dll, 6.14.0013.4411 (English), 9/14/2014 09:48:03, 957584 bytes
   Driver: C:\Windows\system32\NvIFROpenGL.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 393024 bytes
   Driver: C:\Windows\system32\nvEncodeAPI64.dll, 6.14.0013.4411 (English), 9/14/2014 09:48:03, 501064 bytes
   Driver: C:\Windows\system32\nvapi64.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 3223120 bytes
   Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 20922512 bytes
   Driver: C:\Windows\system32\nvcuda.dll, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 13939272 bytes
   Driver: C:\Windows\system32\nvcuvid.dll, 7.17.0013.4411 (English), 9/14/2014 09:48:03, 4287296 bytes
   Driver: C:\Windows\system32\nvd3dumx.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 19954520 bytes
   Driver: C:\Windows\system32\nvinfo.pb, 9/14/2014 09:48:03, 26956 bytes
   Driver: C:\Windows\system32\nvinitx.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 174856 bytes
   Driver: C:\Windows\system32\nvoglv64.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 31887680 bytes
   Driver: C:\Windows\system32\nvopencl.dll, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 14026304 bytes
   Driver: C:\Windows\system32\nvwgf2umx.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 20589536 bytes
   Driver: C:\Windows\SysWow64\NvFBC.dll, 6.14.0013.4411 (English), 9/14/2014 09:48:03, 894096 bytes
   Driver: C:\Windows\SysWow64\NvIFR.dll, 6.14.0013.4411 (English), 9/14/2014 09:48:03, 919240 bytes
   Driver: C:\Windows\SysWow64\NvIFROpenGL.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 348304 bytes
   Driver: C:\Windows\SysWow64\nvEncodeAPI.dll, 6.14.0013.4411 (English), 9/14/2014 09:48:03, 417096 bytes
   Driver: C:\Windows\SysWow64\nvapi.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 2838424 bytes
   Driver: C:\Windows\SysWow64\nvcompiler.dll, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 17259664 bytes
   Driver: C:\Windows\SysWow64\nvcuda.dll, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 11330776 bytes
   Driver: C:\Windows\SysWow64\nvcuvid.dll, 7.17.0013.4411 (English), 9/14/2014 09:48:03, 4008592 bytes
   Driver: C:\Windows\SysWow64\nvd3dum.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 16875856 bytes
   Driver: C:\Windows\SysWow64\nvinit.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 156840 bytes
   Driver: C:\Windows\SysWow64\nvoglv32.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 24552592 bytes
   Driver: C:\Windows\SysWow64\nvopencl.dll, 8.17.0013.4411 (English), 9/14/2014 09:48:03, 11392576 bytes
   Driver: C:\Windows\SysWow64\nvwgf2um.dll, 9.18.0013.4411 (English), 9/14/2014 09:48:03, 18106152 bytes
   Driver: C:\Windows\system32\nvdispco6434411.dll, 2.00.0041.0004 (English), 9/14/2014 09:48:03, 1876296 bytes
   Driver: C:\Windows\system32\nvdispgenco6434411.dll, 2.00.0019.0002 (English), 9/14/2014 09:48:03, 1539272 bytes

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