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bethanyjbee's avatar
bethanyjbee
6 years ago

Sims 4 Black Screen with cursor and music

I feel like I've tried everything by this point so I'm turning to the fourms for help after getting nowhere with the online chat service. Each time I load up my Sims 4 game I just get a black screen...
pc
bethanyjbee's avatar
bethanyjbee
6 years ago

I followed the steps and got as far as the first restart and now my laptop won’t boot up at all. Any ideas?

holger1405's avatar
holger1405
Hero+
6 years ago

@bethanyjbee 

What is happening exactly?

Any error messages?

  • bethanyjbee's avatar
    bethanyjbee
    6 years ago

    There was no error messages but I've now had to factory reset my laptop after trying to follow the last step so I guess I'll try fresh from there

    • holger1405's avatar
      holger1405
      Hero+
      6 years ago

      @bethanyjbee 

      Hildandia  schrieb:

      There was no error messages but I've now had to factory reset my laptop after trying to follow the last step so I guess I'll try fresh from there

      What is strange, because DDUing a Graphic driver is normally a pretty save process.

      This may or my not indicate deeper lying problems on your notebook.

      Anyway, this should be a "HP Pavilion dv6-6b55sg" (The exact model is not easy to verify, there is no specific info in the DxDiag)


      If I am wrong, please tell us the exact model name of your notebook.

      After the factory reset, you should be back at Windows 7 now, correct?

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