Sims 4 Black Screen with sound windows 10
I decided to purchase this game, but ran into the issue of the black screen upon start-up, but still able to hear the music, and see the in-game cursor. I've gone through about every possible forum o...
Forum Discussion
@CurtisDTL
Your graphics card drivers are 7 years old.
Download a newer version from the manufacturer's website.
Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
Check if Origin and the game are not blocked by the anti-virus system
Here is an explanation how to add Sims 4 as an exception:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
Perform a clean boot of your computer
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Fix problems of your system related to dwm.exe file
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
I don't work for EA
I'm pretty confused because my dxdiag states that my operating system is Windows 10 64-bit, but my laptop (Hp-envy 14 1154ca) says that the only available graphics drivers are Windows 7 64bit. HP's website won't give me and option for a Windows 10 version update :/
@CurtisDTL
It looks like these drivers have never been updated to the Win10 version by the manufacturer. Sorry, I didn't check it.Has this problem been present since the game was installed and you have never been able to turn it on?
If yes I think the most likely cause of this problem is the anti-virus blockade. In your case, unless you are using an additional anti-virus program it will be Windows Defender. There have been many cases here that Defender was blocking Origin and the game. Did you check it?
Yeah, the game has been like this ever since I purchased and installed it. It has never worked for me. I did try the anti virus blockade, and I am not using any additional antiviruses. It still hasn't worked, unfortunately.
@CurtisDTL
Now I have information from another helper - thank you @jpkarlsen - that Intel has ceased all support for this particular CPU/Graphics So it is unlikely that it will ever work.But thanks to another helper - thank you Holger1405 - there is an option that the game probably will start works.
If you can't get a Windows 10 driver for your Intel Chip, you can reinstall the existing OS driver and install a newer AMD driver.
Your AMD Mobility Radeon HD 5000 is not working now, but there are Win 10 drivers available for this chip. Radeon HD 5000 can run this game
.
Reinstall the existing OS driver and install a newer AMD driver.
https://www.amd.com/en/support/kb/faq/gpu-615
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