Forum Discussion
Hi, the bug came back and now my game is randomly slow even out of build mode. So I got my DxDiag ready with the information from the site that you provided me with, thank you Crinrict, and deleted all of the information that I didn't need. The problem is that I have no idea how to post it. I have checked accounts and clicked on cases, but the site said I have no cases. I have looked for the attach file a lot now and I have found nothing. Do you know how to post the DxDiag? Thank You!
Use the paperclip at your answer where it says choose file.
- 7 years ago
Thank you, here is my DxDiag. I appreciate any help you can provide.
- crinrict7 years agoHero+
sorry for the late answer.
Your graphics drivers are a bit old. Could you try updating them from the Nvidia page: https://www.geforce.com/drivers
Could you also attach the following file to a post so I can make sure, the game uses the correct graphics card: documents\electronicarts\thesims4\config.log
Just attach it the same way you did with the DxDiag.
Thanks. - 7 years ago
Hi, so I downloaded GeForce Experience and I do believe that updated my graphics drivers. Does a Config file have any personal information that I need to delete before I post it?
- crinrict7 years agoHero+It does haved your computer's user name yes.
You can edit the file with any text editor. - 7 years ago
Sorry for the late response, I got ride of the computer user name on the Config file, is that all I need to get ride of? Is there any information you don't need like on the DxDiag?