Hi @jpkarlsen
I already posted my dxadiag an hour ago, I don't why it got deleted.
Anyway, I'll send you a new copy. Kindly see attached file.
Please take note that I removed some stuff for privacy purposes 🙂
Juan
You only have 4GB RAM and the Graphics uses half of that which means that you are running into Out of RAM errors. Since you appear to be running Windows 7 error reporting was not included so I can't see if there was other issues. I would advice to get more RAM. Reducing graphics settings in the Sims 4 may also help.
Hi @jpkarlsen,
You are right I should get more RAM. Actually I'm really planning to. Soon maybe.
Btw, my game finally worked. I made some setting adjustment in Nvdia Control Panel, set Sims 4 to "High Performance Processor", then boom, the glitches are gone.
I set my game to windowed mode so I could check the RAM and if Nvdia icon (on the lower right corner of the computer beside the clock) becomes active when I open the Sims 4.
Result:
Nvdia icon was active - meaning my graphics card finally recognizes Sims 4.
RAM - well, it went to approx 3.5 - 3.9 GB when game was used. Borderline. (I have 4GB RAM)
Adjust Game Properties at Origin:
What I did next was I set Sims 4 from 64 bit to 32 bit through Origin settings. Then I also set the graphics settings quality of the game from "very high" to "high" at Sims 4 homepage.
Then, wow, it improved my game performance. No more crashing and gliches.
Checking back my RAM
I check back my RAM. It is playing around 3.1 GB in my system.
Checking back my Config:
I check back my Config file. It is still:
Found: 0, Supported: 1. (Is it so bad I still have this result?)
Isn't it should be?
Found: 1, Supported: 1
What are your thoughts.
What are your thoughts regarding my Sims 4 not recognizing my video card?
Thank you very much.
Juan.
Thanks for sharing what worked for you.
Yes, it should say Found 1, Supported 1 why it does not do so in your case I don't know.
When you get more RAM I recommend you go back to running the game in 64 bit.
It's actually not that bad, if you're able to launch the game and play it. Then all should be fine.
The reason why Sims 4 doesn't recognize your video card is because the NVIDIA GeForce MX150 isn't in the game database. This happens with a lot of newer video cards.
EA/Maxis would need to update the list for it to be officially recognized.
Community Manager
