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ratnapping's avatar
ratnapping
6 years ago

sims 4 can't run save files?

so I just updated my game to the 16/01/20 patch after not playing for a while.  I open up the game, open up my save and load my household, bam back at the neighbourhood menu. I repeat this a couple ...
pc
PolishBelgian's avatar
PolishBelgian
6 years ago

Hey

I have the exact same problem. Game works fine with a new save until i exit the game and try to run it again. Game crashes before main menu, when i take out the save folder, games runs normal until I close it and try to run it again. Did reinstalling the game work for you? Or does anyone else have a solution?

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@PolishBelgian  Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @PolishBelgian  Do you have OneDrive set to automatically sync the contents of Documents with cloud storage?  If so, please disable  that function, or disable OneDrive entirely and test.  If that doesn't help, move the entire Electronic Arts folder out of Documents, launch the game, create a new save, look around to make sure it's working, save, quit, and try to reload.  If it works, you can move your existing saves and other content from your old Sims 4 folder inside the Electronic Arts folder to your new one.

      If that doesn't help either, please disable your antivirus/firewall, just long enough to test.  If that's the issue, you can set exceptions for Origin.exe and TS4_x64.exe.

      • PolishBelgian's avatar
        PolishBelgian
        6 years ago
        @puzzlezaddict Hey, so I tried everything you suggested to me. I turned off OneDrive, it wasn't even on in the first place. I also turned off my antivirus, still doesn't work but still i've put TS4_x64.exe and Origin.exe into the exceptions, that didn't help either. I let my game creat a new Electronic Arts folder and everything was fine, until i put my save folder back in. A few minutes ago I tried the Legacy Edition and it worked fine but I still got a pop-up that I had to run the 64-bit version because the game might be unstable. So right now i'm reinstalling the game and I hope that works! Thanks for all the help though!

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