Sims 4 can't run with video card

@sjdecheske

Yes, it may help the issues your having with your video card. It did with mine. Sometimes reinstalling the current driver or even rolling back to a previous driver seems to help when your having graphics issues.

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- sjdecheske wrote:

Wait so if I reinstall my driver could it fix all my card problems? Cause some games used to run smoothly and lag free and now its lagging alot now.

how do I do it with radeon?

@sjdecheske

I made sure I had the driver backed up first. If you don't then you might want to go download a new copy.

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-550

** You mentioned that the current drivers may mess up your system. Try the older driver - Adrenalin Edition 18.5.1.

Here's a couple of How tos with photos that might help the uninstall/install process:

How to uninstall AMD video drivers
https://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

How to install AMD video drivers
https://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Install.aspx

that was the update that broke my pc but turns out I must of made a mistake cause it worked out fine. Now to test sims

Edit: It did not work at all :/

Could this error I got when I updated radeon have anything to do with sims not working? I get this error when I update. Saying the update was partially installed

https://www.amd.com/en/support/kb/faq/gpu-kb1603?DID=699F%7C%7C%7C&VID=1002%7C%7C%7C&CPU=Intel(R)%20Core(TM)%20i7-7700K%20CPU%20@%204.20GHz&OS=WindowsRS&OSBIT=64&OSLANG=en_US&utm_campaign=rserror&utm_medium=application&utm_source=driver-installer&utm_content=error1603%7CIM_GENERAL_ERROR_INSTALL/

I uninstalled the driver and reinstalled it. Same issue

I was just wondering. I had to reset my computer a long time ago but I took out the save file and then put it back. I was wondering if that old save file could be causing this problem some how

@sjdecheske 

You know, it could be. Try it without the old save to see if that helps. Come to think of it, I remember getting a similar error.

Here are links to articles that Crinrict wrote that may help with the issue.

Getting the game to recognize your graphics card
https://crinrict.com/blog/2013/06/getting-the-game-to-recognize-your-graphics-card.html

Can’t run with the Video Card in this System
https://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

@sjdecheske 

Since this thread is somewhat old can you confirm that you are still seeing the same error.

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.