Sims 4 causes computer to restart
Starting about a week ago, whenever I started playing Sims 4, my computer would just randomly restart itself without warning. At first I thought it was an issue with my actual computer, Google was s...
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Update: I figured out how to get memtest working and just finished a test. However, there were no errors that it could find.
@StairFax1705 I got a second opinion on this issue so that I wouldn't send you on a wild goose chase. And I and the other person has a few suggestions. But first, did you touch the system hibernation file? It's called Hiberfil.sys and would be directly on C. If you don't know anything about it and don't run any apps that have effects on power settings, then the answer is probably no, but let me know either way.
One of the crash dumps points to critical data corruption, so please run a virus scan with whatever antivirus you have installed. The way to do this depends on the program, for example here's the method for Windows Defender (under "run a malware scan manually):
Please run a scan with Malwarebytes as well. Download Malwarebytes (the free version is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C, D, and E drives, and let it do its job. This could take anywhere from a few minutes to multiple hours, so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
Finally, regardless of the results, please run a few checks of your Windows system files. You may have earlier, but I'm including Checkhealth as well because the second opinion wants to see those results.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
- If the scan does detect corruption, stop here and let me know
- Otherwise, hit Windows key-X again and open “PowerShell (Administrator)” or “Windows Terminal (Administrator)"
- Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X and open “PowerShell (Administrator)” or “Windows Terminal (Administrator)” again
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
If none of that helps, please do a clean uninstall and reinstall of the graphics driver, as described here:
After reinstalling the driver, please disconnect the secondary monitor (the Acer, not the primary HP), restart your computer yet again, and test the game.
I don't recall seeing anything called " Hiberfil.sys" at all, so I guess that would be a no. LOL
I finished running scans on all my drives using Norton and Malwarebytes. You can find their reports as the zip file I will attach below, however they both found nothing.
I also did the Windows system check like you instructed. It too found nothing as well; I will include that report below as well.
I have yet to try reinstalling the graphics driver, but that is going to be my next step. I'll let you know what happens.
Virus scan zip: https://drive.google.com/file/d/1q7LS7THoRIT49MJT1SqeBREMm1EdKpfo/view?usp=sharing
Windows system test: https://drive.google.com/file/d/1TQGapuQoX83I8cSKb57Q39jFEdMKChmd/view?usp=sharingUpdate: Just tried the graphics driver reinstall. Still crashed after about 2 hours unfortunately.
- @puzzlezaddict Update: My brother-in-law made a suggestion that I try removing my mods and running the game w/o them. I even tried an uninstall/reinstall as a last resort. But after two and a half hours, it still crashed and reset my computer.
@StairFax1705 Try disabling the energy saving features in the BIOS. I can't tell you exactly where to look since I don't know what motherboard you have, but if you're not sure, you can consult the board's manual. Googling the motherboard itself should bring up an online manual as well.
Bad mods wouldn't cause your computer to restart.
- @puzzlezaddict Before I wanted to give your suggestion a go, someone on Reddit suggested it might have been from a pack specifically. I neglected to mention at the start that this all started after I bought the "Get famous" pack. So far, after I uninstalled it, I managed to have the game go for about three hours without a problem. It might still be too early to say this has totally been resolved, but I have a good feeling so far.
Still though, I will keep you suggestion in my back pocket should this happen again. If and when it does, I'll let you know what happens.
And thanks for responding to me in the first place; I really do appreciate your help.
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