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StairFax1705's avatar
StairFax1705
3 years ago

Sims 4 causes computer to restart

Starting about a week ago, whenever I started playing Sims 4, my computer would just randomly restart itself without warning.  At first I thought it was an issue with my actual computer, Google was suggesting my computer was overheating.  I cleaned it out and it seemed to have solved the problem for about a week.  However starting today, the issue is back and it restarts after playing for about 5 minutes. 

At that point, I tried running a command check on windows system files (as suggested here on this forum) and it said there was a corrupt file and it fixed it.  Despite this, the issue is persisting.  At this point I am suspicious it is something with Sims 4 specifically because no other game I play (Metro, Pizza Tower, Final Fantasy XIV, etc.) causes this.

Similar posts also recommend I post a Dxdiag file, so I will include that here.

pc

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  • StairFax1705's avatar
    StairFax1705
    2 years ago
    @puzzlezaddict Before I wanted to give your suggestion a go, someone on Reddit suggested it might have been from a pack specifically. I neglected to mention at the start that this all started after I bought the "Get famous" pack. So far, after I uninstalled it, I managed to have the game go for about three hours without a problem. It might still be too early to say this has totally been resolved, but I have a good feeling so far.

    Still though, I will keep you suggestion in my back pocket should this happen again. If and when it does, I'll let you know what happens.

    And thanks for responding to me in the first place; I really do appreciate your help.
  • StairFax1705's avatar
    StairFax1705
    2 years ago

    Update: computer just reset anyway.  So I guess it wasn't the pack then.  I'll try disabling the energy saving options next like you suggested.  However, I'm going to be out of state of about a week so I'll have to do it when I return.  If you don't hear form me in while, that's why, just to keep you in the loop.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @StairFax1705  Thanks for letting me know, and I'm not surprised that removing Get Famous didn't help.  This isn't the kind of problem that Sims 4 in-game content should be able to trigger.  I'll be around whenever you're ready to test further.

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