Sims 4 community gallery not working
Every time i try to go into the community gallery everything just has a red X over it and i am not able to view it. I tried disabling my mods to see if that was the problem but it is still happening....
Forum Discussion
@topanga_leigh13
Turn off your firewall or Windows Defender or even better add the TS4_x64, TS4, and Origin to exceptions
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
It will not help try doing a factory reset the game folder.
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/ My games library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7. Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem disappeared.
The last step - delete The Sims4 old folder.
I agree that could be not related to mods but some files in the game folder responsible for connecting to Gallery can be damaged.
Your saves and library will be not changed or damaged
I don't work for EA
Turn off your firewall or Windows Defender or even better add the TS4_x64, TS4, and Origin to exceptions
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
It will not help try doing a factory reset the game folder.
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/ My games library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7. Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem disappeared.
The last step - delete The Sims4 old folder.
I agree that could be not related to mods but some files in the game folder responsible for connecting to Gallery can be damaged.
Your saves and library will be not changed or damaged
I don't work for EA
@topanga_leigh13 Also make sure you have an adult account.
I do have an adult account and i tried shutting my firewall off but it still isnt working. The gallery used to work just fine, i don't know why now it isnt
@topanga_leigh13Did you create a brand new The Sims Folder as per advise? Don't paste anything into it, just go check the gallery.
I play on console where we cant have mods and its still the same thing ☹️
- @assataeb4 You probably get better help if you post in the console forum: https://answers.ea.com/t5/Technical-Issues-Consoles/bd-p/the-sims-4-technical-issues-consoles-en
EA_LannaCommunity Manager
Closing thread as we already have an existing report open for this here: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/m-p/9590679#M191224
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