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Lilborkie's avatar
Lilborkie
2 years ago
Solved

Sims 4 constant crashing with no warning

Hello,

I come to you today after 3 days of intense troubleshooting.
My game has been crashing starting randomly, without warning. I didn't have any crash when I played around the 7th-8th of February, on a save in Tomarang. I crashed on 2 different saves (one new and one older) in San Sequoia and Chestnut Ridge. Crashes don't produce any LastException report. Here's a list of what I have done so far:


- Restarting the game without mods, after clearing 100% of the cache - crashed after a few minutes in live mode
- Repairing the game and playing without mods - crashed after a few minutes in live mode
- Renaming my The Sims 4 folder to do a Folder Refresh, repairing my game, loaded a new save without mods - worked for a good 5 minutes before crashing
- Clean uninstall of the game and reinstall on a different Drive - crashed even faster
- Testing one by one my different mods - crashed with or without them, I checked for conflicts or LastExceptions and there were none
- Checked my drivers and my OS version - everything was up to date, and I tried with various builds of my GPU driver to see if it was a driver compatibility issue, to no avail
- Checked my crashdumps and found out about a python37 error, dl the latest python37_x64.dll and replaced it in the TS4.exe folder, aswell as adding it in \System32 - crashed after a varying amount of time

- Clean re-installation of Windows 11, vcredist, directX and my drivers - crashed even faster than 2 days ago

- 

About the .dmp files: they point at 2 different errors, but I have no clue about what triggers one or another. I have uploaded 2 different .dmp files with the different errors, that you can find on this WeTransfer link.
The errors are the following : 

ILLEGAL_INSTRUCTION_c000001d_python37_x64.dll!Unknown

PRIVILEGED_INSTRUCTION_c0000096_python37_x64.dll!Unknown

I figured I'd check my RAM, disks and CPU:
- ran a chkdsk/F - errors were found and repaired; game still crashed in live mode
- booted in safe mode and ran an scf/scannow - nothing was found, game still crashed
- my CPU supports AVX 

- used windows memory diagnostic tool duration - no errors were found


Needlessly to say, I don't know what to do anymore. I'm literally helpless as to what causes these errors..... My immediate guess would be that one of WIn11 latest updates s****** me over, but I'm not certain about that....

Btw I largely meet the minimum and recommanded specs and I have 16Go of RAM: 
- CPU : AMD Ryzen 5 3600 6-core
- GPU : MSI RTX 3060ti 
- Motherboard : B450 AORUS ELITE



What do would you advise me to do?

Many thanks for your time and answers.
Best,

pc
  • Lilborkie's avatar
    Lilborkie
    2 years ago
    @Lilborkie Updating for anyone reading this in the future:
    I found the culprit, it was the XmlInjector_Test_v4.package that I never knew I had to remove after installing.

    Many thanks to @holger1405 for bearing with me everyday😂

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  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @Lilborkie 

    I will have a look at your Data.

    Do you play other games and do they work fine?
    The system is overall stable?

  • Lilborkie's avatar
    Lilborkie
    2 years ago
    @holger1405 Tysm!

    Yeah and I play pretty heavy games aswell (AC Valhalla for instance) without issues.

    I am Win11 Family (10.0.22631 Build 2263) atm but I was on a preview build (Insider program) up until Monday. Note that I was able to play The Sims without any issues around the 7th/8th of Feb.
  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @Lilborkie 

    The c000001d exception is hard to explain outside of an application under development, and we know that this game runs well for millions of people.

    This, along with the chkdsk errors found, leads me to believe that this is a hardware problem.
    First suspect is imho your system drive, but lets not jump to conclusions.

    Please download Memtest86

    You need to create a bootable USB drive (All data on this USB stick will get deleted)

    The instructions are in the README of the downloaded Memtest package.

    After you created the bootable USB drive you need to boot your Computer from it and run MemTest86 for at least several hours. (Instructions are also in the README.)

    If you have any questions, let us know.

  • Lilborkie's avatar
    Lilborkie
    2 years ago

    @holger1405

    I will run MemTest86 tonight since I have work to do today; I started running it last saturday and it passed 2 tests without any error, but I had to use my computer so I shortened the tests.

    About my disks, here are attached scans made through CrystalDiskInfo.

    I'll keep you updated tomorrow! 

    Thanks a lot for your time.

  • Lilborkie's avatar
    Lilborkie
    2 years ago
    @Lilborkie PNY is where my OS is installed and is at higher temp because it was in heavier use at time of the scan.
  • Lilborkie's avatar
    Lilborkie
    2 years ago

    @holger1405

    Good morning, I hope you're doing well!

    Here are the logs. As I expected,  no errors. I don't think the drive is at fault either, I changed the installation drive twice. The latest drive where I installed it is an SSD (the 3rd CrystalDiskInfo image).

    I saw there's an update, I'm praying for it to fix my issues! Waiting at least a day or two that MC Command Center and Better Exceptions are updated, which will help me for debugging

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @Lilborkie 

    You still run the game completely vanilla itm, without any mods or CC?

    Please preform a clean boot and test the Game in clean boot mode.
    In clean boot:
    Make sure the "EABackgroundService" remains enabled under point 3 in the guide.

    Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.

    Make sure any CORSAIR software is disable or deinstalled and that your GPU & CPU are not overclocked.

    Make sure only your mouse and keyboard are connected to the PC.

  • Lilborkie's avatar
    Lilborkie
    2 years ago
    @holger1405 I'm so sorry I'm completely unable to run this test since my game updates on its own, I am unable to log offline as of right now ;--;

    Idk if context helps but back when I ran my tests, it crashed on a new save file in San Sequoia, crashed on an old save on Chestnut Ridge, and didn't crash one bit on a new save in Willow Creek. Gameplay in early Feb was on an old save, new household in Tomarang and 0 crash at that time
  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @Lilborkie 

    You don't necessarily need to be offline for the clean boot.

    If you're worried about turning off your virus scanner, the risk is still minimal if you keep your browser and other web based software closed.

  • Lilborkie's avatar
    Lilborkie
    2 years ago
    @holger1405 So far so good, the game seems to run on a new save, vanilla (weird cause it used to crash). I don't quite get it, I already tried my .ts4scripts one by one ;--;

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