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princesskat87's avatar
princesskat87
6 years ago

Sims 4 constantly crashing

Hello, I have Sims 4 on my laptop and I can get the game to open and I can load a saved file, however once I click a house and hit the “play” button the game tries to load and then crashes. I’ve dele...
pc
princesskat87's avatar
princesskat87
6 years ago

I have attached the DxDiag info. My laptop is connected to the internet, but I have tried playing Sims with Origin both online and offline.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @princesskat87  First of all, your dxdiag has a number of Windows errors.   It's a good idea to run a couple of checks on Windows system files before doing anything else.  Here's how:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Please also check to see whether you have OneDrive set to automatically sync the contents of your Documents folder with cloud storage.  If you do, disable the auto sync.  If you're not sure, you can temporarily disable OneDrive entirely, as a test.

    Let me know whether these steps make a difference.

    • princesskat87's avatar
      princesskat87
      6 years ago

      @puzzlezaddict 

      Here is what I received from DISM.exe /Online /Cleanup-image /Restorehealth:

      PS C:\windows\system32> DISM.exe /Online /Cleanup-image /Restorehealth

      Deployment Image Servicing and Management tool
      Version: 10.0.17763.771

      Image Version: 10.0.17763.914

      Here is what I received from sfc /scannow:

      Windows Resource Protection found corrupt files but was unable to fix some of them.
      For online repairs, details are included in the CBS log file located at
      windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
      repairs, details are included in the log file provided by the /OFFLOGFILE flag.
      PS C:\windows\system32>

      I already had OneDrive disabled.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 years ago

        @princesskat87  The "corrupt files" mentioned in sfc might be a problem, or they might be the result of a mismatch between your original and current builds of Windows.  You can upload the CBS log if you want, and I can take a look later if other troubleshooting steps don't work.  It's a lot easier if you filter the results first though.  Type cmd into the search box in the lower left corner of your screen, and select Command Prompt.  Then copy and paste this into the window, and enter:

        findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt

        Please remove your entire Sims 4 game folder from Documents\Electronic Arts again, and try to start another new save.  No need to spend much time on it; this is just for testing.  If it still doesn't work, the next step would be to do a clean uninstall and reinstall of your graphics card driver.  Let me know, and I'll post instructions.

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