Sims 4 counters not working

Okay, this happened to me too. Perhaps we are just used to the bugs in this game and suspected it was a bug. However, maybe it isn't? After many days of this issue, I came here looking for a solution, like many others, only to find zero help. So I continued to fight with the counters only to notice long after that there is a left panel of different settings when you choose the color of the counter. From this panel there are many different ways to customize the counters. There is also a button in that panel that allows you to turn "Automatic Counter Placement" off. I hope this helps some because I know I must not be the only one to accidently hit that button. I also knew something wasn't right because I don't use mods and tried repairing the game from Origin as well.