I updated the firmware of my laptop and that didn't work, but clicking on a different household, then switching back to my original household worked. Thanks for the tips!
@DogNamedNico Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help, move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will be created with no content. Don't add anything to this folder yet; just see whether you can start a new save and play for a bit. Let me know either way.
If that doesn't help, try updating your graphics card driver. It's a year and a half old, and Dell offers a newer one for your model laptop. Go here:
https://www.dell.com/support/home/us/en/19/product-support/product/xps-13-9370-laptop/drivers
click Show all 67 Downloads, scroll to the bottom, and download the Intel HD Graphics driver. After you run it, restart your computer before testing the game.
Thank you! I've actually already tried the first two suggestions, so I'll look into a new graphics card driver and get back to this thread ASAP.
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