@DoctorSyzygy I'm sorry to hear that this is (at least partly) a hardware issue, but at least you have an answer. Good luck with the rest of the process.
I tried to put this whole message in one post, but it keeps getting marked as spam, so I've put the details into an attachment.
I played Sims 4 with a couple of expansion packs and mods about a year ago. Never had a problem. Took some time off, recently reinstalled it. Now I can't get it to work. It never crashes during character creation (regardless of how long), but always crashes anywhere from 10 seconds to 30 minutes once play starts. The last few plays crashed 10 seconds after loading the family- before I even gave a command. Am using the same graphics card and one monitor as I did a year ago.
See Details.txt for details of the problem and everything I've tried.
DxDiag is also attached.
I'm tearing my hair out over this one and am ready to throw in the towel. Any suggestions appreciated.Thanks.
Thanks for the advice, but it didn't fix the problem. Might have gotten closer, though.
I turned off the Xbox Game Bar. Since I don't use it at all, I used CCleaner to uninstall Xbox Game Bar (twice) and another related Game Bar program, then used CCleaner Registry Clean. When I started the Sims, it gave me a message about how I could download a Game Bar app, but started without it. Crashed anyway before I gave any commands.
New DxDiag attached- still has Game Bar errors. I'm thinking about trying the following, but I'm not sure it would solve the problem and I hate to go messing around the registry. https://www.partitionwizard.com/partitionmanager/gamebar-presence-writer.html
Thanks for any suggestions.
@DoctorSyzygy Your new dxdiag doesn't list any new errors from Game Bar: the errors you're seeing were the same ones as in the first dxdiag. It's sometimes difficult to be sure without timestamps, but in this case, you can be reasonably sure by comparing the two lists and noticing that the new dxdiag has three new errors plus the first seven from the previous dxdiag, in the same order.
As a side note, it's not typically necessary to uninstall Game Bar—disabling it should be sufficient—and Microsoft may reinstall it the next time it updates. So please make sure it's gone from Settings, and if it's back, just disable it again. It's definitely not worth messing around in the registry just to get rid of Game Bar.
Speaking of the new errors in the new dxdiag, you have three BlueScreens, as you can see. Did these happen while you were playing Sims 4? If so, I'd like to see the crash dumps. Open a File Explorer window and enter C:\Windows\Minidump in the address bar. For the last two or three dump files, right-click and select Copy, then right-click on the desktop and select Paste. From there, you can zip the files together, upload the .zip to a third-party filehosting site, and link it here.
If there are any recent Sims 4-related crash dumps, I'd like to see one or two of those as well. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
If you see any Sims 4 dump files from the last couple of days, please upload one or two as well.
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