@DoctorSyzygy I'm sorry to hear that this is (at least partly) a hardware issue, but at least you have an answer. Good luck with the rest of the process.
Thanks for the info on the dxdiag and game bar.
I found two minidump files: https://www.mediafire.com/file/qdn35dj2ukc1izs/Sims_minidump_files.zip/file
There wasn't a %LocalAppData%\CrashDumps folder.
In the meanwhile, I also tried the following, none of which worked:
- I tried to run as administrator.
- MS Store- updated Spotify, HEVC Video Extensions from Device Manufacturer, and Phone Link
- Windows Update again just for the hell of it
- Installed Visual C++ update
- DirectX install. Got error "This program might not have installed correctly. DirectX 9.0 Web setup. If this program didn't install correctly, you can try installing the program using compatibility settings". I chose "Installed correctly".
- Checked that .Net Framework 4.5 was updated
- Tried booting and logging in as Administrator.
- Repaired Win 11
Thanks again for any suggestions.
Update:
Out of desperation, I decided to reinstall Win 11. After that debacle, The Sims still lets me create a new character, but crashes a few minutes into the scenario.
I also saw mention of someone having trouble with Razor software, so I uninstalled that as well. No luck.
I'll post if I try anything else, but I'm out of ideas.
Found something else to try: I couldn't uninstall the X-Box Game Bar normally, but I could by using Powershell. The errors about the Game Bar went away, but it still crashed.
Got a new DxDiag crash error involving FileZilla (!), uninstalled that. Files were "stuck" in D:\$Recycle.bin, deleted them.
The newest DxDiag mentions FileZilla.exe, but that's not on my system anywhere, so I have no idea what's going on with that. There are a few other things in DxDiag (attached).
As usual, any suggestions appreciated.
@DoctorSyzygy I apologize for the late reply. I wanted to get a second opinion on the crash dumps before posting, but that didn't happen before you reinstalled Windows. The faulting module in both of the crash dumps was a component of the AMD graphics driver, which would have been replaced with a fresh copy along with everything else, so I was trying to figure out where else to go from there.
Your new dxdiag shows completely different BlueScreens, and the question again is whether they happen as you're playing Sims 4 or another time. The FileZilla errors are actually crashes of the installer. They're also the two oldest errors in your dxdiag, so I wouldn't worry about this unless you see more errors; it's very possible that these predate your uninstalling the program.
My other question is whether you deliberately installed the AMD Adrenalin software rather than the Pro driver available for your graphics card. Your dxdiag does list one crash of Radeon software, along with some generic Windows update errors, so it may be worth trying the Pro driver instead:
You'll also notice on the same page that there's a slightly newer Adrenalin driver available for your GPU, so if you have a specific reason to keep running that software, please try the newer version.
Let me know which driver you install and whether the BlueScreens are related to Sims 4, and we can go from there. I'll reply sooner next time, I promise.
Sorry for not waiting for your reply. I got fed up and decided to nuke the site from orbit and start clean.
The crashes are only happening with the Sims. I'm able to run Libre Office, Thunderbird, Firefox, and Scrivener without any problems.
I don't remember why I had the AMD Adrenalin software installed rather than the Pro driver, but I installed the Pro version when I reinstalled Win 11. It's from the same download page you provided. The most recent DxDiag reflects the Pro driver installed.
I appreciate your help with this frustrating problem.
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