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Update: Since I didn't have any other ideas, I reinstalled Windows 10 and immediately loaded The Sims. It ran. I loaded the graphics drivers, it crashed. I tried to unload the graphics drivers, but there was a file in the AMD folder that I couldn't uninstall so it was never completely uninstalled. I gave up and got my computer back to normal. Decided to give up on The Sims and go back to Skryim. After the requisite 10 hours of initial installation, it crashed on startup. So, there's definitely a graphics problem. I'm going to call AMD and see if I can get any help there. I'm not confident about it, but who knows. Maybe I'll get a Festivus Miracle.
Thanks again for all your help.
Another update: AMD didn't help me, but Dell sort of did.
After all that, there's a problem with my GPU overheating which is causing the PC to crash when the program should just be crashing instead. They're going to replace the GPU, then they said I should go back to AMD since the problem is probably a conflict between the graphics driver and something else. It could be Razer (but I already uninstalled it, so that's not it; it might be something else).
The battle continues.
- puzzlezaddict3 years agoHero+
@DoctorSyzygy I'm sorry to hear that this is (at least partly) a hardware issue, but at least you have an answer. Good luck with the rest of the process.
- 3 years ago
While I was running LibreOffice with a largish doc, it kept crashing until I turned off "Graphics Accelerator" in the program. Another graphics related issue?
The Dell guy just installed a new graphics card and The Sims ran for 15 minutes without crashing. I'm calling this a win. Thanks again for all your help.
- puzzlezaddict3 years agoHero+
@DoctorSyzygy I don't know enough about how LibreOffice works to say for sure, but it does sound like another indication of a hardware issue. Hopefully that was it and the new GPU works exactly as it should.
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