sims 4 crashes after october 2019 update
Sorry this is the first time posting so I'm not sure if I've posted in the right place. I checked the known issue and also searched before posting. I only have the base game, have quite a new lapto...
Forum Discussion
@Jpopper07 I've moved your post to the PC tech section for now. Please let us know if you're using a Mac, as there's a separate Mac tech section here as well. Otherwise, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
(If the link doesn't work, try opening it in a private browsing window. That page has been difficult all morning.)
Thanks so much @puzzlezaddict for helping and sorry for my delayed response.
I have extracted the dxdiag however the page that is linked, when I log in to attach the file as instructed it said that I did't have a case ID, so I clicked the 'contact EA' button and followed the prompts and am now awaiting a live chat.
I'll post the resolution here in case anyone else has this issue.
Cheers!!
@Jpopper07 You can attach the dxdiag to a post in this thread. Above the Preview and Submit buttons, there should be a smaller Browse button next to a paper clip; click on it and navigate to your dxdiag. That way I and the other helpers here can look it over—we don't have access to the information in your EA help case.
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