Sim's 4 crashes and glitches every time I play!

Hello,

Could you post a DxDiag report please? Instructions on how to do so can be found here:

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com

I hope this helps and keep simming,

Cody

Sorry for the late reply, I had forgotten to subscribe to email reply alerts!

I looked at the DxDiag report, and this is what I have noted (upon recommendation to the link you gave me)

Operating System: Windows vista home premium (6.0, build 6002)

Processor: AMD Athlon (tm) Dual Core Processor 4450e (2 CPUs), ~ 2.3GHz

Memory: 3070MB RAM

Name: ATI Radeon HD 3450

Date: 10/03/2010 22.33.04

Is there any more information from it you require, or do I need to attach it to this?

Hello,

We usually recommend that people post the whole report as there is often important pieces of information that are hard for those who are not as tech savvy to distinguish, however you have posted most of the important information.

Do you know whether your Windows Vista operating system is 32-bit or 64-bit?

Thanks,

Cody

Sorry haha, theres the rest of it!

System

Operating System: Windows Vista Home Premium (6.0, Build 6002)

Language: English

System Manufacturer: HP-Pavilion

System Model: FZ118AA-ABU a6623uk

BIOS: Phoenix - AwardBIOS v6.00PG

Processor: AMD Athlon(tm) Dual Core Processor 4450e (2 CPUs), ~2.3GHz
Memory: 3070MB RAM

Page File: 1489MB used, 4878MB Available.

DirectX Version: DIrectX 11

Display

Device

Name: ATI Radeon HD 3450

Manufacturer: ATI Technologies Inc.

Chip Type: ATI display adapter (0x95C5)

DAC Type: Internal DAC(400MHz)

Approx. Total Memory: 1530MB

Current Display Mode: 1280 x 768 (32bit) (75Hz)

Monitor: HP w1907 Wide LCD Monitor

Drivers

Main Driver: atiu9pag.dll,aticfx32.dll,atiumdag,dll,

Versio: 8.14.0001.6099 (English)

WHQL Logo'd: Yes

DDI Version: 10.1

---------------------------------------------------------

I honestly have no idea which is! Is there a way I can find out which 'bit' it is? Haha, sorry xx Thanks for the help so far anyway, hopefully we will figure this out!

Hello,

Sorry I have not got back to you earlier. I've managed to find the information about your computer I needed, and I would suggest seeing whether a driver update will resolve your issues. Your latest driver can be found here.

I hope this helps and keep simming,

Cody

Would I download both the things on that link or just one? (If so, which one?)

Thanks

Hello,

You would need to download the "Catalyst Software Suite" files - my apologies for not making that clearer earlier.

I hope this helps and keep simming,

Cody