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Anonymous's avatar
Anonymous
11 years ago

Sim's 4 crashes and glitches every time I play!

Ever since the last update, my Sim's 4 is ruined. Every time I play, after about 15 minutes it comes up with "The Sims 4 isn't working." It also won't show the name of the new place (Newgate) and in ...
pc
Anonymous's avatar
Anonymous
11 years ago

Hello,

Could you post a DxDiag report please? Instructions on how to do so can be found here:

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

If you are having trouble pasting the full report here, try splitting it into multiple messages, or use pastebin.com

I hope this helps and keep simming,

Cody

  • Anonymous's avatar
    Anonymous
    11 years ago

    Sorry for the late reply, I had forgotten to subscribe to email reply alerts!

    I looked at the DxDiag report, and this is what I have noted (upon recommendation to the link you gave me)

    Operating System: Windows vista home premium (6.0, build 6002)

    Processor: AMD Athlon (tm) Dual Core Processor 4450e (2 CPUs), ~ 2.3GHz

    Memory: 3070MB RAM

    Name: ATI Radeon HD 3450

    Date: 10/03/2010 22.33.04

    Is there any more information from it you require, or do I need to attach it to this?

    • Anonymous's avatar
      Anonymous
      10 years ago

      Hello,

      We usually recommend that people post the whole report as there is often important pieces of information that are hard for those who are not as tech savvy to distinguish, however you have posted most of the important information.

      Do you know whether your Windows Vista operating system is 32-bit or 64-bit?

      Thanks,

      Cody

      • Anonymous's avatar
        Anonymous
        10 years ago

        Sorry haha, theres the rest of it!

        System

        Operating System: Windows Vista Home Premium (6.0, Build 6002)

        Language: English

        System Manufacturer: HP-Pavilion

        System Model: FZ118AA-ABU a6623uk

        BIOS: Phoenix - AwardBIOS v6.00PG

        Processor: AMD Athlon(tm) Dual Core Processor 4450e (2 CPUs), ~2.3GHz
        Memory: 3070MB RAM

        Page File: 1489MB used, 4878MB Available.

        DirectX Version: DIrectX 11

        Display

        Device

        Name: ATI Radeon HD 3450

        Manufacturer: ATI Technologies Inc.

        Chip Type: ATI display adapter (0x95C5)

        DAC Type: Internal DAC(400MHz)

        Approx. Total Memory: 1530MB

        Current Display Mode: 1280 x 768 (32bit) (75Hz)

        Monitor: HP w1907 Wide LCD Monitor

        Drivers

        Main Driver: atiu9pag.dll,aticfx32.dll,atiumdag,dll,

        Versio: 8.14.0001.6099 (English)

        WHQL Logo'd: Yes

        DDI Version: 10.1

        ---------------------------------------------------------

        I honestly have no idea which is! Is there a way I can find out which 'bit' it is? Haha, sorry xx Thanks for the help so far anyway, hopefully we will figure this out!

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