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82BBRHJLYHWH7JQ's avatar
82BBRHJLYHWH7JQ
5 years ago
Solved

Sims 4 crashes and logs out of game?

I have the Sims 4 plus two expansion packs - Cats and Dogs and Seasons. I am able to launch the game but as soon as I choose a family to play on it loads for about 10-20 seconds like usual and then i...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @82BBRHJLYHWH7JQ3  If you uninstall, your saves should not be deleted.  To be on the safe side though, you can back up the Sims 4 folder in Documents\Electronic Arts; this folder contains all your user data, including saves.

    However, I don't think you necessarily need to uninstall and reinstall the game—there are plenty of other steps you can try first.  Does your computer run Windows or macOS?  Troubleshooting is a bit different in each operating system.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@82BBRHJLYHWH7JQ3  If you uninstall, your saves should not be deleted.  To be on the safe side though, you can back up the Sims 4 folder in Documents\Electronic Arts; this folder contains all your user data, including saves.

However, I don't think you necessarily need to uninstall and reinstall the game—there are plenty of other steps you can try first.  Does your computer run Windows or macOS?  Troubleshooting is a bit different in each operating system.

VoizoA's avatar
VoizoA
2 years ago
@puzzlezaddict Thank you for sharing the solution I almost got the same problem I think. Everytime I choose a gameplay or neighborhood, it loads but after a few seconds it comes back to the world zone.

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