5 years ago
Sims 4 crashes and logs out of game?
I have the Sims 4 plus two expansion packs - Cats and Dogs and Seasons. I am able to launch the game but as soon as I choose a family to play on it loads for about 10-20 seconds like usual and then i...
- 5 years ago
@82BBRHJLYHWH7JQ3 If you uninstall, your saves should not be deleted. To be on the safe side though, you can back up the Sims 4 folder in Documents\Electronic Arts; this folder contains all your user data, including saves.
However, I don't think you necessarily need to uninstall and reinstall the game—there are plenty of other steps you can try first. Does your computer run Windows or macOS? Troubleshooting is a bit different in each operating system.