Forum Discussion

82BBRHJLYHWH7JQ's avatar
5 years ago
Solved

Sims 4 crashes and logs out of game?

I have the Sims 4 plus two expansion packs - Cats and Dogs and Seasons. I am able to launch the game but as soon as I choose a family to play on it loads for about 10-20 seconds like usual and then i...
  • puzzlezaddict's avatar
    5 years ago

    @82BBRHJLYHWH7JQ3  If you uninstall, your saves should not be deleted.  To be on the safe side though, you can back up the Sims 4 folder in Documents\Electronic Arts; this folder contains all your user data, including saves.

    However, I don't think you necessarily need to uninstall and reinstall the game—there are plenty of other steps you can try first.  Does your computer run Windows or macOS?  Troubleshooting is a bit different in each operating system.