Sims 4 Crashes during gameplay on PC
Just updated graphics, windows 11 and the Sims 4 update. Game crashes randomly at gameplay. It makes a sound and then everything stops moving. The pointer still moves around but you can't select anyt...
Forum Discussion
Finally was able to see what has been crashing but I still don't know what to do. I hope you can help me.
Source
EA
Summary
Stopped working
Date
3/22/2024 8:42 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: EADesktop.exe
Application Version: 13.152.0.5665
Application Timestamp: 65ef67ec
Fault Module Name: StackHash_4a96
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: a2c4352c
Exception Code: c0000374
Exception Offset: PCH_EB_FROM_ntdll+0x000000000009FEC4
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4a96
Additional Information 2: 4a961245a452687b06e981f79059a7a1
Additional Information 3: f422
Additional Information 4: f422d28775ba694088f4214e191bcd00
Extra information about the problem
Bucket ID: 837ad9fa30774f16301eba27f691e7f8 (1161570434711414776)
@panther1977_1 Right, that's an EA App crash, which would explain the Sims 4 crashes as well. Please uninstall the EA App with Revo Uninstaller (the free version is fine), which is the most thorough way to remove it and all its associated hidden files. Restart your computer, reinstall the App, and try again to play.
If that doesn't help, try putting the EA App in offline mode before launching Sims 4. The game should still work fine, minus the Gallery; this is just about the App itself.
If you get another crash, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
I have done what you said, I uninstalled EA app, reinstalled and it still crashes. I have played offline and it worked for about a week and now same crap again. I don't understand because I didn't have this issue for years and all of a sudden, this is happening all the time. I start the game and not even five minutes, it is crashing. It's stuck where I can't save and then I have to turn off my laptop to get out the game. What can I do to fix this, I don't have a slow computer so I am not understanding these crashes.
Source
WindowsSummary
Hardware errorDate
5/8/2024 11:49 AMStatus
Not reportedDescription
A problem with your hardware caused Windows to stop working correctly.Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd80bda204460
Parameter 2: fffff801b10d86e0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033Description
Faulting application name: ctfmon.exe, version: 10.0.22621.1, time stamp: 0xf4b8fb49
Faulting module name: InputService.dll, version: 10.0.22621.3527, time stamp: 0x305fcc5a
Exception code: 0x00000675
Fault offset: 0x00000000000dc245
Faulting process id: 0x0x1F88
Faulting application start time: 0x0x1DAA13AC8F6AE06
Faulting application path: C:\WINDOWS\system32\ctfmon.exe
Faulting module path: C:\WINDOWS\system32\InputService.dll
Report Id: 78d0940e-3df3-41e0-af5e-cbbae9749602
Faulting package full name:
Faulting package-relative application ID:The program TS4_x64.exe version 1.106.148.1030 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
These are the latest issues I have been having. I've updated my graphics driver, uninstalled, reinstalled the EA app, repaired all my sims 4 games, and nothing is working.
@panther1977_1 I apologize for the late reply. I took a break from answering Sims 4 threads and am only now catching up.
The LiveKernelEvent 141 is a crash of the graphics driver, likely (but not certainly) the Nvidia driver. Since that's relatively simple to address, please do so, specifically with a clean uninstall and reinstall of the driver, as described here:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/224484/en-us/
The driver should work fine, but if not, take your laptop back online and let Windows find an appropriate driver, then restart again.
If you get another crash, please try playing in windowed mode. Switch to it through the graphics options, then quit and reload Sims 4.
I’ll try that. Thank you.
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