sims 4 crashes during gameplay
Sims 4 crashes during gameplay. I have tried Resetting the game to factory settings without reinstalling. Moved the options. ini file and everything worked ok until I moved the saved files. Then it crashed after a few min into the game. Tried moving one set of save files at a time and got same results. Also did the game repair. I play multiple households and they are all full. Have played 1190 hrs and had only one issue until now. Plz help as I do not want to start over ☹️ Thank you
Windows 8.1 64-bit
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
---8GB
8GB Hynix/Hyundai 1600MHz
Intel(R) HD Graphics 4400
1600 x 900
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System Information
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Time of this report: 2/26/2015, 11:46:39
Machine name: MAIN_PC
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 500-223w
BIOS: 80.12
Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8096MB RAM
Page File: 3519MB used, 4977MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: Intel(R) HD Graphics 4400
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_041E&SUBSYS_2AF7103C&REV_06
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: HP S2031 Series Wide LCD Monitor
Monitor Model: HP S2031
Monitor Id: HWP2904
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: HD15
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3939 (English)
Driver Version: 10.18.10.3939
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 9/17/2014 08:53:34, 24234840 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-475E-11CF-EF7C-FD0ABBC2C735}
Vendor ID: 0x8086
Device ID: 0x041E
SubSys ID: 0x2AF7103C
Revision ID: 0x0006
Then I would look into getting one of the cards that are black on this list: http://forums.thesims.com/en_US/discussion/774696/updated-supported-graphics-card-list-the-sims-4-edition/p1
Do research what fits into our computer. The power supply has a certain voltage and you need to make sure that the card complies with that.
tagging @CodySimstein to give you further tips on that.
