Sims 4 crashes GPU driver/makes PC restart
About two weeks ago I installed a couple of new EPs (Seasons, Get Famous, Bundle Pack 5 & 6) after not having played the game for over a year. When I last played the game back then, everything was fi...
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@Nathipha wrote:
Sorry, I'm not comfortable posting that much information about e.g. my HDDs. What infos in the DxDiag file do you need exactly?
Then I am sorry as well, but I won't to be able to helps you with this.
There is nothing in a DxDiag that I, or anyone else for that matter, could use to harm you or your computer in any way.
Thanks for restoring the post!
You can find a slightly edited version here.
I'm aware that the gpu driver is 1.5 years old but it took multiple months to find one that let me access the nVidia control panel, so I'd rather not mess with it.
If you feel more comfortable discussing this in German, we could move this thread to the German section.
After a (very) short look at the DxDiag I see some problems.
The first is of course the very old driver.
That the NVIDIA control panel is not working with other drivers is a indicator of severe problems by itself.
Then the DxDiag only recognises 3GB VRam at your 1070, a card with 8GB VRam.
(You should set your Predator to 60Hz as long as we troubleshot)
How many space do you have free on the C: drive?
Last but not least, a Windows 7 DxDiag doesn't contain WER error reports, that's what the paragraph in my previous post was for.
I need all driver, Origin or game related error reports from the Reliability monitor.
If you feel more comfortable you could PM me this reports, but I simply need them.
I don't mind writing in English - your choice. 😉
I tested multiple driver versions and the control panel's always been buggy, I'm not the only one with this problem but nobody knows how to fix it. It's working with the current version and I've never had any problems with the game until I installed the new packs (or maybe it's a patch that's causing it? No idea).
Uhoh, that's not good and pretty weird too. I checked MSI Afterburner when I got the gpu and I'm pretty sure I would have done something if it'd been like that. But you're right, I checked again and it only says "3072".
Sometimes more, sometimes less, currently it's about 20gb. Origin and Sims 4 are installed on G:/ though, only the mods and savegames are stored on C:/.
There are no error reports from Origin or Sims 4 in the reliability monitor, it's only the "gpu error" and "windows stopped working" ones. They are an indication when the problem happened but that's it.
Nathipha wrote:
I don't mind writing in English - your choice. 😉
Then lets stay here.
Nathipha wrote:
Uhoh, that's not good and pretty weird too. I checked MSI Afterburner when I got the gpu and I'm pretty sure I would have done something if it'd been like that. But you're right, I checked again and it only says "3072".
Could you test the GPU in another PC? Is there still warranty on that card?
Nathipha wrote:
There are no error reports from Origin or Sims 4 in the reliability monitor, it's only the "gpu error" and "windows stopped working" ones. They are an indication when the problem happened but that's it.
Then I would need the details about this errors.
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