30+ Sims 4 Packs Purchased Through EA/Origin Missing

I have owned The Sims 4 through EA/Origin for years and have purchased over 30 expansion packs, game packs, stuff packs, and kits through my EA account.

I am now trying to play through the EA app, but the EA app is telling me that I own The Sims 4 through Steam. My previously purchased EA/Origin add-ons are not showing correctly, and I am unable to access the content I have already paid for.

I did not repurchase or transfer all of my Sims 4 content to Steam. These purchases were made through EA/Origin, and I need to regain access to them.

I have already contacted EA live chat, but they were unable to resolve the issue. I have also tried to create a support case, but my EA Help account currently shows “No case history.”

Can an EA Community Manager please advise how I can have my account’s Sims 4 entitlements reviewed or escalate this to the appropriate EA support team? I do not want to unlink accounts or repurchase any content until EA can determine what happened to my existing purchases.