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Jeriell's avatar
Jeriell
6 years ago
Solved

Sims 4 Crashes Instantly On Startup

Hello everyone! I've been having an issue with the Sims 4 crashing for the past couple days and nothing I do seems to fix it. I'm hoping I can find some help here. I apologize for the lengthy post.

I'm on Windows 10 on a desktop playing with mods/cc and Reshade, though I've removed them for now. My game's version is: 1.55.108.1020.

Basically every time I hit "Play" on Origin to start the Sims 4, it will open the program and close it immediately after 1-2 seconds. All I see is a white screen. It does this even if I open TS4.exe or TS4_x64.exe. It does this regardless of whether I'm playing directly on my desktop or streaming the game to my laptop with Parsec/Steam. I'm also able to run other games through Origin.

I didn't notice this issue until recently as I haven't played in a few months. I bought Realm of Magic, installed it, and then this problem started happening. I don't know if it's the game pack, an update, Origin, or something else.

I was able to get it working for a couple hours last night after reinstalling both the game and Origin, as well as allowing it to create a new Documents/Electronic Arts/The Sims 4 folder. None of these worked until I tried turning off Origin In-Game Overlay, which magically solved my problem. I was able to play with no problem with both my mods folder and Reshade applied until I closed the game.

I decided to start it up again tonight and my problem is back, same instant crash as before. The fix from before hasn't worked and neither has anything else I've tried, so I don't know what to do.

From what I can remember, I have tried:

- removing mods/cc and Reshade

- turning off Origin's In-Game Overlay

- running Origin in offline mode

- repairing/updating my game

- clean booting

- creating a new Documents/Electronic Arts/The Sims 4 by letting the game generate a new one

- reinstalling Origin

- reinstalling the Sims 4

- updating my graphics card drivers

- updating Windows 10

- adding exceptions to Malwarebytes and the default Windows Security firewalls/antivirus

- running base game

- running in windowed mode

Oh, and I added in my lastcrash.txt and dxdiag.txt files as I saw it was recommended to do. I hope it helps!

pc
  • Jeriell's avatar
    Jeriell
    6 years ago

    @kreatora @Semscher 

    I'm sorry for taking so long to reply! I ended up finding out what was wrong, and thankfully it didn't have to do with the Windows update or Origin.

    I used a program called Rivatuner Statistics Server to help control framerate with the Sims 3. I didn't realize when I clean booted previously that it never got turned off as it didn't show in my startup programs or services. It turns out that when turned on, it stops the Sims 4 from starting up and makes it crash! I've tested multiple times over today and yesterday, and it consistently makes the game crash when turned on. So thankfully all I need to do to play normally is just keep it off.

    Thank you both for your time and help!

29 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @Jeriell

    There are no problems with your computer. You have had some trouble using OneDrive but this should not be related to TS4.
    I think the reasons of your problem are outdated mods. When you create a new game folder, it will work. Then you add your mods and it even works for a while but the files in the game folder are starting to get corrupted. You turn off the game and don't open it again.
    Did I understand correctly that you tried to create a virgin game folder in Documents for the second time, but the game did not start?
    Where did you install Reshade? If in the game installation folder delete it from there.
    For now fix the game on Origin, rename your game folder to The Sims4 old once more and try to start the game. If the new game folder will be created and it will work, don't add your mods to the game!
    After recent patches, 99% script mods were broken.
    You will have to check each one individually and either replace it for an updated version or delete it.

    I don't work for EA
  • Jeriell's avatar
    Jeriell
    6 years ago
    @kreatora Thank you for your help!

    I have not reinstalled Reshade since I reinstalled the game, so all good there. I did have it installed in the installation files, where TS4.exe and what not are located. But as I said, it's no longer there.

    You're correct with creating the virgin game folder in Documents, it didn't work previously.

    So I renamed the game folder to The Sims 4_Old and even moved it to my desktop so it wouldn't in any way bother anything. I repaired my game on Origin. I didn't add any mods/reshade back in. I hit play and it did the same instant crash.

    So it doesn't appeared to have worked. I will say that when I check, it does create a new game folder but only has a few files/folders created inside. Not all of the ones you typically see.
  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @Jeriell

    Have you got the latest updates of Origin?
    I understand, that you still can not launch the game.

    Try to reinstall the game.
    If this will not work, then we need to look for the reasons for this, on your computer.

  • Jeriell's avatar
    Jeriell
    6 years ago

    @kreatoraYep, my game is updated. I will reinstall the game again and get back to you.

    EDIT: sorry, I just realized you were talking about Origin and not the game. It was freshly reinstalled a couple of days ago and then yesterday as well, and it's on auto update so I'm assuming it's updated.

  • Jeriell's avatar
    Jeriell
    6 years ago

    @kreatoraI'm not sure how I would check. I don't really have OneDrive set up on my computer. When I started the reinstall, it says it would reinstall on my C:\Program Files (x86)\Origin Games\The Sims 4. The OneDrive folder I can click on in windows explorer is empty.

    EDIT: I just saw your edit. I'll take a look into it.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @Jeriell

    Then it's OK. I saw OneDrive mentioned in the report, so I thought you were using it. The more you mentioned that some installation files have disappeared from your folder.

  • Jeriell's avatar
    Jeriell
    6 years ago
    @kreatora So I reinstalled the game like you suggested.

    It still crashes, unfortunately. It got to the first loading screen where it shows the Sims 4 logo (before you actually load any save) and then crashed again, so I'd say it lasted 3-5 seconds this time instead of 1-2.

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