Sims 4 crashes repeatedly
New laptop purchased August 2023. Every other game I play regularly installs and runs just fine (BG3, Cyberpunk 2077, GW2, ESO, GTA V, etc) except for Sims 4. It has never run properly on this new la...
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For the VC++, I followed the instructions EA support provided from here:
https://help.ea.com/help/origin/origin/your-vc-runtime-package-has-not-installed-correctly-error-troubleshooting/
So this would have been vc2010sp1, vc2013, vc2015, and vc2019 folders. I actually have newer 2015-2022 which is version 14.36.32532.0. The 32 and 64 bit version of all of them are installed. ((I did not specifically uninstall/reinstall these, I just did a repair on the ones it would let me))
There are crash dumps. Logs are here: https://www.dropbox.com/scl/fo/vatgcrn18i9lpcaw9auov/h?rlkey=x3353pk7s9zdhegbe7u4s3z75&dl=0
The ones from today (2/5) were with the game set to use the Intel UHD internal graphics and the last crash was with a freshly reinstalled game.
One thing to note that might be of some relevance - when I reinstall the full game, base and all add-ons, the EA app itself crashes part way through. I restart the app and it continues downloading and a few more service packs and it crashes again. I have not been able to watch the whole time to see which pack it's on when it crashes, but when I restarted the EA app the first time, it resumed on the Parenthood pack so I'm assuming that's the one it crashed on. The second EA app crash I didn't catch which pack but I think it was Snowy Escape? Not sure if it's relevant or not, but every time I do a full download of the base game and all packs, the EA app crashes partway through.
The game crashed with this fresh install, but I rebooted, repaired the game, reboot, and has been stable since. Currently still set to internal graphics. This is likely another false hope period it likes to do just to screw with me, especially since it crashed while set to internal graphics before this. I'll put a new crash dump file in the dropbox once it happens.
Aaaaand it crashed. Latest crash dump:
The problem is that that "python37_x64.dll" is trying to writhe to an area in RAM that is invalid.
Normally this would be a pretty clear case of a faulty application, except we know hat this is not the case here, the game works fine for many people.
Coupled with the fact that the EA app crashes on downloading the packs, I would assume that there is a problem in your system.
But it might be complicated to pinpoint, as this problem can have many reasons, software and hardware side.
Is there and XMP profile set in your Alianware notebooks BIOS? If yes, disable it and test.
I actually can't do any sort of overclocking on this laptop as I end up getting BSOD when I try to even change the settings. In BIOS, XMP is disabled. I did see the memory access violation last night and ran through a series of stress tests on memory, CPU, SSD, and both the integrated graphics and Nvidia, all tested fine.
Guess I'll be opening a ticket with Dell. It's just so strange that it only affects this game (so far). I know Sims worked fine on my old laptop so I didn't think there was a bug with the game itself but just something incompatible on my PC. I was hoping we could pinpoint exactly what, but I think there may be an underlying hardware issue here.
Thank you for all your help!
So you are saying you get a BSOD if you enable the XMP profile?
If so this support ticket is a good idea anyway. 👍
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