@Catharsis9201
I see you did a factory reset, but to be 100% sure I will ask you if you did it this way as described below?
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - and if it will launch - a new game folder should be created you will have two games folders - one old, one new
If it didn't work like before could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply
In addition - If you have it - disable the Rivatuner overlay
Turn off Rivatuner Statistics Server
( you will not see it working in the background after last Windows update and nobody knows why)
I don't work for EA
Community Manager
