12 months ago
Sims 4 crashes upon startup
So my Sims 4 has been crashing upon start up for quite some time now and can't even make it to the menu page. I have the game on steam and have linked my accounts and have also ensured the game is la...
- 12 months ago
@katlapierre As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/