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DigitalKiwi's avatar
DigitalKiwi
New Novice
8 days ago
Solved

Sims 4 crashes whole computer

I have been chasing a issue with the Sims 4 crashing my computer completely. I have tried multiple things and still zero fixes. It starts up and immediately crashes. I can close it with task manager ...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    7 days ago

    DigitalKiwi​  Thanks for the dxdiag.  Please plug your monitor directly into the graphics card rather than into the motherboard as you've currently done.

    If that doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for errors that happened at exactly the time of your most recent Sims 4 crash, with or without the entire computer crashing as well.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    I'd like any and all Sims 4-related errors that happen after you switch the monitor's connection to the GPU.

    As for the late reply, I'm here most days but didn't answer any posts yesterday, which happens sometimes.  There aren't many other users answering here, certainly not for the more tech-oriented questions.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 days ago

DigitalKiwi​  Thanks for the dxdiag.  Please plug your monitor directly into the graphics card rather than into the motherboard as you've currently done.

If that doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for errors that happened at exactly the time of your most recent Sims 4 crash, with or without the entire computer crashing as well.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

I'd like any and all Sims 4-related errors that happen after you switch the monitor's connection to the GPU.

As for the late reply, I'm here most days but didn't answer any posts yesterday, which happens sometimes.  There aren't many other users answering here, certainly not for the more tech-oriented questions.

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