Sims 4 Crashes
1. Sims 4 randomly crashes to a black or white screen. I have to reboot desktop. 2. Reliability monitor shows two of the below errors A problem caused this program to stop interacting with Windows....
Forum Discussion
@abc1190706171 Those errors are most often related to the driver for your graphics card, so it's a good idea to update it. First though, your dxdiag lists a number of other Windows system errors. While there's no indication they're serious, it's a good idea to run a couple of basic checks of your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any are installed, restart again before installing the graphics driver. You can get a newer one here:
https://www.nvidia.com/Download/driverResults.aspx/167421/en-us
Choose the custom install and perform a clean install, then restart once it's done installing. If you get another crash, please provide the same Reliability Monitor info as before; that's very helpful.
Thank you for the help.
I ran the dism and it finished 100% with no errors.
I ran the sfc and it finished with-
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>I will now run updates and update the graphics driver.
Thank you.
Finished updates to windows and graphics driver. Game crashes to white screen.
earlier reliability monitor didn’t show anything for the crashes today. Any further ideas?
@abc1190706171 The Reliability Monitor sometimes doesn't update for an hour or two, so you may not be seeing the most recent error(s). But one thing you can try is disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.
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