5 years ago
Sims 4 Crashes
1. Sims 4 randomly crashes to a black or white screen. I have to reboot desktop. 2. Reliability monitor shows two of the below errors A problem caused this program to stop interacting with Windows....
@abc1190706171 The LiveKernelEvents 141 and 117 are specifically related to the graphics driver, so hopefully the clean install addressed whatever problem was causing them. The 133 error could in theory be related to just about anything, so more info and context would be useful. But it's possible that was related to the GPU driver too, so if it doesn't recur, you can probably just ignore it.
The fact that the game crashes when you use the old Sims 4 user folder but not the new one suggests very strongly that the issue, or the current issue at least, is something in the user folder. You can start again with a clean folder, make sure the game works, and then move your content into it from the old folder in batches, testing each time. When you get a crash, you'll know that one of the files you just moved is a problem, and you can split and test the last batch until you figure out which one.
Just in case, please also check the sizes of your save files, which are unsurprisingly in the saves folder inside the Sims 4 folder. Let me know what sizes they are, or take a screenshot and post it. (You can sort by modified date to distinguish among them.) There was an issue that caused severe save bloating, and lag and crashing to go with it; while it was fixed in the first December patch, affected saves were not fixed.
here is the saves folder screen shot