sims 4 crashes

@StephanieFrench  Your dxdiag lists a few generic Windows update errors, so it's best to clean those up first.  Please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please update your graphics driver.  Here's the newest driver:

https://www.nvidia.com/Download/driverResults.aspx/228212/en-us/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the graphics driver.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Hi, thanks for the info. I did every single step, and the game crashed again.

After the "sfc /scannow", I got this message: Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>

I installed the driver, restarted, launched the game, and it crashed in the exact same spot.

The Reliability Monitor gave me this:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: TS4_DX9_x64.exe
Application Version: 1.107.151.1020
Application Timestamp: 665a58a3
Hang Signature: 5e48
Hang Type: 134217728
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 5e4825eaf16894926b4313c329fbd63b
Additional Hang Signature 2: 0768
Additional Hang Signature 3: 076816c3c9aab857d79dbac8c019895f
Additional Hang Signature 4: 5e48
Additional Hang Signature 5: 5e4825eaf16894926b4313c329fbd63b
Additional Hang Signature 6: 0768
Additional Hang Signature 7: 076816c3c9aab857d79dbac8c019895f

Extra information about the problem
Bucket ID: 5175900a61ce5c82e4079c915ddbcdfd (1443294353754410493)

Hello,

I followed these instructions and the game worked fine. I was able to create a sim, play with it for a little, and I tried a few other neighborhoods going into build mode (that seemed to be a big issue in my other saves) and no issues. No crashes. What would be the next step? I have many, many hours of gameplay and families/houses I'd hate to lose. Thank you!

@StephanieFrench  You can now copy over your save, or your main save, to the new Sims 4 folder.  Instead of clicking Resume, use Load Game and try loading your various households.  Keep track of which ones work and which don't.  For any that don't, move the sims to a different lot, preferably blank or with a default EA house on it—the point is to use a lot that is itself intact and working.  If the sims load on this new lot, they're fine; if they don't, split the household further until you figure out which sim is the problem.

Test the houses too, without the sims living in them.  If you can load the house in build mode, move in a newly-created sim (use the freerealestate cheat where necessary) and test again.  If the house is broken, start deleting one room at a time until you can play it, then quit without saving and go through the items in that room.  Here again, you're narrowing things down until you find the culprit, and you don't need to save your progress, just keep track of what you've done so you don't need to repeat yourself.

Since you're copying the save rather than moving it, you don't need to worry about the effects of your testing.  Your original save will be intact in the old folder when you're ready for it.  The idea is to have a list of what's broken so you can make those changes, and only those changes, in your main save.

If you find that something is broken and you can't fix it and don't want to lose it, let us know what it is, and maybe someone will have further ideas for how to address it.

Thank you! I've opted to just keep my saved files out for now and play with this new save. I do believe it was downloads from the library that likely did this, so I'm going to make I sure I don't download anything again. I appreciate all your help & will reach out if anything else goes wrong. Thank you!