Forum Discussion

StephanieFrench's avatar
2 years ago
Solved

sims 4 crashes

I can launch the Sims 4 through EA app or Steam, and make it to the main menu just fine. Once I load a save and go to a neighborhood and click on a house to play with/build, I get stuck on the loadin...
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @StephanieFrench  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    Please don't download any sims or houses from the Gallery, and test in one of the base game worlds at first.  If it works, you can try a different world too.

    If you get another crash, please post the same Reliability Monitor info.