@SulSulDUCK Your dxdiag lists some crashes of the Windows USB 3 driver, which typically aren't serious but should be addressed. So please disconnect all USB 3 devices, or if you want to be thorough, everything that isn't your keyboard and mouse, and restart your computer. You can reconnect the devices after the restart.
Your dxdiag doesn't contain any Sims 4 errors, but some of the other errors point to a possible issue with the graphics driver, and black screens are often related to this driver too. So please do a clean uninstall and reinstall of the driver, as described here:
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
I have followed your suggestions:
I am sharing the error report for the most recent crash below. Since my interface is in Chinese, I’ve included the English version for your reference. To ensure accuracy, I've also attached the original screenshot of the error.
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Source: The Sims™ 4
Summary: Application has stopped working
Date: 10/8/2024 4:08 PM
Status: Report sent
Description:
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
Problem Signature:
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.109.207.1020
Application Timestamp: 66f5af09
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.4842
Fault Module Timestamp: e6d00f33
Exception Code: e06d7363
Exception Offset: 000000000003b699
Operating System Version: 10.0.19045.2.0.0.768.101
Locale ID: 1028
Additional Information 1: 9be5
Additional Information 2: 9be59f44a46f3c972ebea7744be7f4d0
Additional Information 3: a8d2
Additional Information 4: a8d2b08cd5bfc48b3e734ba9cf93b218
Additional Problem Information:
Bucket ID: c7a22485e5bfebc0c381ff74ec5b3d4b (1405685436362997067)
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I hope this information helps in resolving the issue as soon as possible. Thank you for your assistance!
@SulSulDUCK Your computer is more than powerful enough for Sims 4 in any mode, and I don't think the hardware has anything to do with this issue unless it's somehow defective. But in that case, you'd likely see crashes in DX9 mode too. DX11 mode does have its issues, but it's not particularly unstable anymore on supported systems, and I've only seen a few reports of significantly worse performance. That doesn't mean it isn't happening, only that it's not the norm. Black screens are certainly not common either.
The error you've posted points to a component of Windows as the faulting module. It's unlikely that this particular resource is corrupt given how fundamental it is to the OS, but it's worth running a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If you want to test your hardware in general, download the free demo of 3DMark from Steam and run Time Spy. You can access the results without creating a separate account; just post a screenshot if you want to share. For best results, restart your computer immediately beforehand and don't open anything other than Steam and 3DMark.
@puzzlezaddict Hi,
Thank you so much for your patience and for providing such clear steps in your previous response. I followed your instructions carefully, but I am still experiencing consistent crashes and black screens when running The Sims 4 in DirectX 11 mode. Interestingly, the game runs without any issues in DirectX 9 mode.
To troubleshoot further, I performed the following tests:
3DMark Time Spy benchmark test: My hardware performed very well with a Time Spy score of 15,991. This indicates that my GPU (RTX 3080) and CPU (i7-12700) are functioning optimally.
Windows system health checks (DISM & SFC): I ran a DISM image restore and an SFC scan, both of which returned no issues with the system integrity.
Despite this, the game crashes within seconds when using DirectX 11, while it runs normally in DirectX 9. Based on this, I suspect the issue may be related to a software or compatibility conflict specifically when using DX11.
I have attached all the relevant test result screenshots for your reference.
Could you provide any additional guidance or potential fixes for this? I have tried updating my drivers and repairing the game, but the issue persists.
I truly appreciate your continued assistance and look forward to any suggestions you may have.
I'd like to report my recent findings regarding the crashes and black screens.
While playing on DX11 and using MSI Afterburner for monitoring, I observed the following:
However, I noticed significant fan noise from the GPU, and despite having all mods removed, the game crashed within 5 seconds after just rotating the camera slightly.
Due to the severity of the crashes, I reverted the game back to DX9 mode. In DX9, the game ran smoothly with no crashes or black screens, and there was no noticeable fan noise from the GPU.
Based on these observations, I have a few questions:
Any insights or suggestions would be greatly appreciated. Thank you!
Community Manager
