sims 4 crashing at loading screen

@jazzie205  Thanks for the dxdiag, which shows a pile of errors related to a component of a VC++ runtime.  I'm not sure which one it is based on the error, but in any case, it could be caused by a bad mod or cc item, or by a corrupt runtime, or by something else entirely.  So please make sure that your Mods folder didn't sneak back in, which wouldn't be entirely surprising if OneDrive is in play.

Assuming your mods are in fact not loading in-game, please start with a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please uninstall the 2010, 2013, and 2015 and newer VC++ runtimes.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, select each relevant one in turn, and click Uninstall.  You can ignore the 2012 versions and anything older than 2010; Sims 4 doesn't use those.

Restart your computer and reinstall the runtimes, which you can get here:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

You need both the x86 and x64 versions but can skip the ARM version of each one.  Restart your computer after installing and before trying to play.

If the game crashes again, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after reinstalling the runtimes.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

here's the text from the terminal (administrator)

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Users\[username]>

the reliability monitor response:

Faulting application name: TS4_x64.exe, version: 1.104.58.1030, time stamp: 0x657aad6a
Faulting module name: msvcrt.dll, version: 7.0.22621.2506, time stamp: 0x657b2709
Exception code: 0xc0000005
Fault offset: 0x0000000000079612
Faulting process id: 0x0x6118
Faulting application start time: 0x0x1DA63A6AEAC1472
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Windows\System32\msvcrt.dll
Report Id: 5f24cec7-67ad-4cda-bb98-094ca40d7295
Faulting package full name:
Faulting package-relative application ID:

@jazzie205  It looks like sfc did its job, and the new error is the same as the old ones.  So the next step is a clean uninstall and reinstall of the graphics driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest driver for your laptop here:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/3-series/ideapad-3-15itl6/82h8/downloads/driver-list/component?name=Graphics%20Processing%20Units%20%28GPU%29%20and%20Server-AI%20Accelerators&id=635380F4-448F-4129-AA77-265289D96F6F

You'll want the first one listed, the Intel VGA driver dated November 23.  You already have this driver installed, which is why it's necessary to start with a clean uninstall.  Restart your computer after reinstalling the driver and before trying to play.

If you get another crash, please post the new Reliability Monitor error.

the reliability report is still loading so I can send that when it comes in. When I load into the game, it's saying that my packs aren't downloaded and that my launcher is Origin when it's supposed to be the EA app and the packs are downloaded on there. The game is also incredibly slow. I have to switch between windows for anything to progress in game (click on "New Save", Minimize the window/go to "desktop 2" tab, go back to the game and it will load into CAS. Zoom in to the face, minimize, choppy zoom in).

@jazzie205  Please uninstall the EA App with Revo Uninstaller (the free version is fine) and reinstall it.  If your packs don't show up, please run searches for a few of them.  Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner.  This is the full list of packs:

https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

For example, if you're looking for Seasons, you'd search for EP05 .  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Then repeat for one or two more packs.

Regardless of the above, I'd like to see a new dxdiag.  What you've described sounds like the graphics driver might not have installed correctly, but there are plenty of other possible causes too.

here's the new dxdiag. I uninstalled, reinstalled, and repaired the EA app. My packs are showing up as downloaded in the app but not in the game. the packs are also showing up in the "this pc search" as well as me going into program files myself

@jazzie205  The graphics driver looks fine, at least from what I can see.  Is the game still crashing or running slowly?

For the missing packs, are there any other results that what you showed in your screenshot?  This kind of problem is usually caused by having multiple copies of Sims 4 installed, with one holding the pack data and the game running from the other.  That's why I wanted to see all the results: it would show whether you had multiple copies of the game.

Please let me know what else you find, if anything, when you search for EP01, and repeat the search for another pack you own.  Please also open the EA App game library, click Sims 4, choose Manage > View properties, and list the location you see there:

the game is still crashing. it was stuck a pop up screen (attached, i removed my saves so i expected the home screen to look plain) and wouldn't allow me to x out of it, even if i did the whole switching monitors/displays thing. i left it alone for around 3-5 minutes and when i came back, the mods list came up and as i went to uncheck the box so it doesn't always show at startup, it crashed. i can try again without mods and see if its any different.

i checked again and the folder path i sent earlier is the only one on my pc.